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blackberry issue

i have a exchange 2003 and a blackberry enterpriose server. we have one user right now. the user has been working great, but today around 7:00 am sending and recieving stopped working on his blackberry. i went into the event log and saw this event.

source blackberry messaging A
category-none
type-warning
event id 40578
decription cdo helper 00d20a28- worker thread 000001be0 not responding calling processreqrespfromapi

i restarted all the blackberry services and it started working. how can I find out why it stopped in teh first place and maker sure it does not do it again
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zenworksb
Asked:
zenworksb
1 Solution
 
SysExpertCommented:
Hard to say.

I would get the latest BES server version and all the patches.

Also you can turn on debugging on the server to get more explicit log files.



I hope this helps !
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BlackBerryLinks_comCommented:
Is the BES on the Exchange server? Or on its own hardware. Did you start another application using CDO on the BES?

Look in also in the MAGT log on the BES. What was it saying amore there?

Regards,
Bob
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zenworksbAuthor Commented:
it is on its own server
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BlackBerryLinks_comCommented:
And what is in the MAGT log file (around 7:00am) on that day?

Regards,
Bob
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zenworksbAuthor Commented:
some mapi errors what exactly do you need
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duffman76Commented:
Make sure that the mapi.dll and cdo.dll are the same version as your Exchange server.  They should be located in your System32 directory on your BES server.  You can perform a search on your exchange box to find them there.  If they are not the same copy the files over from your Exchange server and register them using regsvr32 <filename>.  Restart the BES server or the services after that.  If these files are not the same version then you will continue to get mapi errors and occasional drops in service.

Hope this helps.  
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joeymatesicCommented:
hey, Duffman

     I'm having the same issue with bes.  The cdo.dll and mapi.dll files are not the same version.  My Bes server is on a separate server from the exchange.  What should I do to resolve this issue?  
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