Added 2nd Exch 2003 svr, cannot add users to Blackberry Ent. Server

Posted on 2007-08-08
Last Modified: 2008-01-09

I have added a second exchange server to our network.  I moved a user's mailbox over to it, and am now trying to setup his Blackberry services on our BES server.

However when I try to add the user, it just says his mailbox has been moved or deleted.  Is there something special that needs to be done to make the BES read the second exchange server?  Shouldn't it just follow the user properties in AD?
Question by:caw01
    LVL 29

    Accepted Solution


    Just an idea. Have you assigned the BES service account access to the new exchange server so that it has the necessary permissions for the mailboxes residing on that server?
    LVL 10

    Expert Comment

    It sounds like the move did not replicate to your GAL.  The BES uses the GAL/AD information in order to determine where the person is at when you add them.  If they were an existing user do a reload user and that should fix it.  You can do this by right clicking their name and choosing reload user in 4.1 sp2 or find reload user under the menus to the right in 4.1
    LVL 26

    Expert Comment

    by:Gary Cutri
    Within Exchange System manager you need to ensure that the server level permissions allow BESadmin to "Send As, Receive As and Administer Information Store".

    Author Comment

    Send As function...  Is that a server level setting or global?  If it global then it is already set.  I will see if I can find that.
    LVL 10

    Expert Comment

    It is a server level setting on your mailbox store.  I am sure you already found that by now though.  

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