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Dell Optiplex 745 Starts to boot Windows XP then stops at blank screen after imaging / ghosting.

Posted on 2007-08-08
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I'm using PowerQuest Deploy Center 5.5 and broadcasting an image from one machine to six clients.  They are all Dell Optiplex 745 machines.

I did 25 of these machines at another building and some of them had this same issue where after imaging Windows would be starting up and it would just boot to a blank screen.  It never gets to the desktop, or the login screen even.

Safe mode does work, but I've unchecked everything in MSCONFIG and still the machine does not work when trying to boot regularly.  Just the same blank screen.

I'm going to try removing Acronis True Image and Net Support School Pro and see if that has any effect.
Very strange... the machine that the master image was made from is fine, but all six of the machines that I imaged will not boot into Windows.

Just wondered if anybody else was imaging these machines this summer and had the same issue.

My master image contains the Dell Utility Partition and the Primary Windows partition.  I've done this before many times with no issues.

Any help would be appreciated.

Thanks!

Matt
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Question by:diablo-26
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Author Comment

by:diablo-26
ID: 19658600
Nevermind, I found what the issue is, you have to disable any drives on the SATA1 controller.  Windows then boots fine, but you have no cd/dvd drive.

Dell has a BIOS patch for the Optiplex 745 listed as Urgent, funny how their support staff didn't know about this...  But when I try to flash the bios it says it's not in a flashable mode?  Is there a jumper or something I have to put on or take off?

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by:funnyfingers
ID: 19663110
How are you trying to update the BIOS is it through Windows or floppy?  If floppy try Windows and see if you get that error.
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by:diablo-26
ID: 19663739
I was updating via a file on the windows desktop, it says successful.  But if I enable the SATA1 controller in the BIOS which enables the cd/dvd drive, the machine just freezes before going into Windows.

So now we have 39 machines with the cd/dvd drive disabled, but at least the computers all work.
Will have to find a fix at some point.  What's strange is that I imaged the same model computers with the same image at another building, and only a few of those ones had any problem.  So I'm wondering if this is a batch from Dell that had some issues...  I don't know what to think really.

I'll have to fix this issue somehow, but I don't have time to worry right now with this being so close to when school starts.  They work fine in all other regards, it just seems like some kind of hardware/software issue.

Matt
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by:funnyfingers
ID: 19664149
I would lean toward hardware.  Try swapping a "good" CD Drive with a "bad" one.  Also try swapping a good motherboard for a bad one.  If the results point to bad hardware get dell dispatched and they will come out with the part and do the repairs themselves without any more of your time being wasted.
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Expert Comment

by:sajwani
ID: 19731423
Even though it seems that the solution is more of a hardware solution (which is true, that is the solution to that problem but at a cost of losing functionality of the drive), some of it points to a software problem. One thing i would try is to delete upper and lower filters in the currentcontrolset/control/class folder. see if that helps
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MaxStorm earned 1000 total points
ID: 19800333
Are you using Symantec software?  I am having a similiar issue and Dell is pointing towards a conflict with the AntiVirus program.  Apparently it is a known issue with the Optiplex 745 and Symantec.
I am currently working with Dell support to resolve this issue, they stated there is a registry fix for this, once I have this resolved I will update this post if succesful.
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Author Comment

by:diablo-26
ID: 19813813
Max yes we actually applied this fix and that seemed to fix the problem.  We disabled the drive, booted into windows, applied the fix, then rebooted and re-enabled the drive before the 2nd reboot and it works fine.

Matt
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Expert Comment

by:drumguru421
ID: 20468131
1.  Turn the optical drive sata controller off in the bios.

2.  boot into normal mode.

3.  flash or reflash the bios to the latest while the sata controller is still off and boot into normal mode

4.   download and install the sevinst.exe update from nortons site

            http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/1998092408260848?Open&docid=2006103112061748&nsf=ent-security.nsf&view=0&seg=hm&lg=en&ct=us

            

            On computers that run Symantec AntiVirus 9.x or later, type the following command:

            sevinst.exe SAVCE


            On computers that run Symantec AntiVirus 8.x or earlier, type the following command:

            sevinst.exe NAVNT


            Restart the computer.


5.  Change the Auto-Protect Startup option to Symantec AntiVirus start

            Start Symantec AntiVirus.
            Click Configure > File System Auto-Protect.
            Click Advanced.
            In the Startup options section, click Symantec AntiVirus start.
            Click OK.
            Restart the computer.

6.  Once Windows comes back up again reboot again in normal mode and then if all is well then boot into the bios and reenable the sata controller that was disabled in step 1 and rreboot the system normally and it should boot up fine

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