terminal sever sbs2000 temporary license error

I have a TS2000 with ten open CAL's.  Of the 10, 8 are shown to be in use.  I have one user who is getting the error "Your remote services license will expire in 13 days.  Please contact your admin to get a permanent license."  
From what I can tell, I still have two additional licenses.   Why would he be assigned a temp license?  Is there any way to resolve the issue?    

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RubenvdLindenConnect With a Mentor Commented:
I think I now understand what's your problem.
If you want to connect to a Windows 2000 Terminal Server, you need two licenses: one 'normal' CAL and a Terminal Services CAL. You will not have any problem with machines running Windows 2000 Professional or Windows XP Professional, since these two operating systems have a 'built-in' Terminal Services CAL for Windows 2000 Terminal Server.

For XP Home you need to buy a separate Terminal Services CAL, or simply upgrade the machine to XP Professional (which is probably as expensive as buying a TS CAL).

You can read the above information in this MS Knowledgebase article: http://support.microsoft.com/kb/315262/
Somehow the client was issued a temporary license and this temporary license cannot be upgraded.
You can force the client to get a new license by removing this registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing

I hope this helps!
bobgbobAuthor Commented:
Thanks! I will give it a try and let you know.  
bobgbobAuthor Commented:
Well,  the user is able to access the terminal server but it looks like it reissued anohter temporary license.  I checked the TS License Manager  and it did not assign a permanent license.  He is using XP Home.  The two remaining licenses are still showing as available.
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