[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

TCP/IP Protocol Driver failure

Posted on 2007-08-08
15
Medium Priority
?
10,200 Views
Last Modified: 2013-11-13
I have a computer that was operating fine, and then today, in the event viewer I see 100's of TCP/IP errors, I cannot connect to the access point (however the client portion of Netgear does show connected), but I do not get an IP address.  When I run IPCONFIG to review, I get:
An internal error occurred: The request is not supported.
Please contact Microsoft Product Support Services for further help.
Additional information: Unable to query host name.

In the event viewer, I am seeing "The TCP/IP Protocol Driver service failed to start due to the following error: the specified driver is invalid."

I reviewed c:\windows\system32 and I do not see afd.sys, tcpip.sys, or netbt.sys.  I have attempted to rebuild winsock with the command: netsh winsock reset, but this has had no effect.

I appreciate any and all advice!

Casey
0
Comment
Question by:whynot
  • 4
  • 3
  • 3
  • +3
14 Comments
 
LVL 78

Expert Comment

by:Rob Williams
ID: 19659648
I would try un-installing the network adapter and re-installing with the latest drivers.
Before doing so you can try completely rebuilding the TCP/IP stack by entering at a command line:
netsh  int  ip  reset  c:\reset.txt
0
 

Author Comment

by:whynot
ID: 19661191
Robwill...I will try this and let you know.  Thanks!
0
 
LVL 32

Expert Comment

by:and235100
ID: 19661312
If that doesn't work - try unchecking the box next to Internet Protocol (TCP/IP) in your network card properties.
Click OK and reboot - then reinstall the protocol in the same configuration page.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 39

Expert Comment

by:ChiefIT
ID: 19664509
Check and see if you are now using IP version 6 behind a IP version 4 router.
0
 

Author Comment

by:whynot
ID: 19669097
I tried all of the above, but I still have the same issues...when I go to Device Manager and un-hide, I even see TCP/IP with a fault.  I really do not want to rebuild this system.  Anything else?
0
 
LVL 78

Expert Comment

by:Rob Williams
ID: 19669118
Try deleting those hidden adapters when re-installing the network adapter. Sometimes those "ghost" devices can interfere with normal operation.
0
 
LVL 39

Expert Comment

by:ChiefIT
ID: 19670428
Download IP Sniffer.  
http://www.scanwith.com/download/IP_Sniffer.htm

and see if you can find the problem
0
 
LVL 39

Expert Comment

by:ChiefIT
ID: 19670467
Can  you give us system specs:

Service tag:
Make
Model
Custom or manufaturer build?
chipset
Onboard lan or PCI Lan?
OS version and service pack

All would help in trying to find an adapter.

NVIDIA Chipset drivers that integrate on board LAN Have a known problem with the code. You may have to update your driver from NVIDIA instead of Dell. This error May pertain to your computer. So system information would help us determine if you recieved a bad third-party driver.
0
 

Author Comment

by:whynot
ID: 19674127
I am not sure the specs will do much...this is a system that has been up for over 1 year.  The card is an ATI AGP card.  The MOBO I am not sure of without dissecting it, and the CPU is an AMD.  The LAN is onboard and the WLAN is a PCI Netgear card.  

I removed the 'ghost' TCP/IP Protocol Driver from the Non-plug and play drivers (it had a yellow exclamation).  I rebooted and attempted to reinstall TCP/IP as advised, but no change.  In fact, now the TCP/IP Protocol Driver is gone and will not re-install.  Any other advice?
0
 
LVL 32

Expert Comment

by:and235100
ID: 19675520
I think that a repair install is the next step:
http://www.michaelstevenstech.com/XPrepairinstall.htm

It sounds like you have something major wrong if the Internet Protocol is unavailable. Hopefully this will be a quicker fix than attempting to recover it.
0
 

Author Comment

by:whynot
ID: 19676392
I was able to finally recover...I went back to over a month ago, and now all seems fine.  Still very disconcerting as what caused the fault.  Thank you all for your advice.
0
 
LVL 78

Expert Comment

by:Rob Williams
ID: 19676430
Good to hear. Odd that none of those repair options worked.
Cheers !
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 20209565
PAQed with points refunded (250)

Computer101
EE Admin
0
 

Expert Comment

by:JCastro197
ID: 20361518
I started having this problem earlier today at my office. The only solution above that worked for me was to follow the latest comment by and235100, which was to follow through with a repair installation. I decided to not use a backup because if this issue was caused by malicious software, I did not want it resurfacing. Thanks to all that replied.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The purpose of this article is to demonstrate how we can use conditional statements using Python.
Q&A with Course Creator, Mark Lassoff, on the importance of HTML5 in the career of a modern-day developer.
The goal of this video is to provide viewers with basic examples to understand and use conditional statements in the C programming language.
The viewer will learn additional member functions of the vector class. Specifically, the capacity and swap member functions will be introduced.
Suggested Courses
Course of the Month18 days, 15 hours left to enroll

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question