My son's 360 got the dreaded three red lights. According to the MS website it should be a warranty repair. We set up a repair order online since we couldn't get a real person on the phone. Everything went well, the repair order was created and we recieved a confirmation from MS.
The problem is that nowhere in the instructions, subsequent emails or performing the online repair order process does it explain where to send the console for repair.
We have tired repeatedly to get someone on the phone to no avail.
Anyone know where to send it? Are there instructions online that I am missing?