SAV "LU1814: LiveUpdate could not retrieve the update list."

Posted on 2007-08-08
Last Modified: 2013-11-22
I'm running SAV 10 across muliple WAN links. We are an Air Bridged network and as such download updates for SAV and then distribute them via our main DC. All other DC's in our environment are able to retrieve the latest updates via the path specified. We use DFS to send around the updates.
Anyway, One particular server will not update at all. I've uninstalled liveupdate and reinstalled many times (different versions too). I've check the paths are correct....I've copied a host file from a working machine......still no luck.

I keep getting the error when i go to update the server: "LU1814: LiveUpdate could not retrieve the update list.

LiveUpdate could not retrieve the catalog file of available sav product and component updates. Please verify that you are able to connect to the internet and run liveUpdate again."

Obviously i'm not trying to connect to the internet and its configured to recieve updates from our local download directory.......

Please help.
Question by:NathanDunn
    LVL 22

    Accepted Solution

    Check your permissions ... both at the NTFS and Share levels ... it could just be a bad error message that they did not programatically change despite being directed to a local copy of the files.
    LVL 10

    Assisted Solution


    1- Make sure that there is response when you ping SAV internal update server

    2- Telnet to SAV internal update server on port 2967.

    Do they work?

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