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faxing from desks works but complaints from customer calling and hearing noise.

Posted on 2007-08-09
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Last Modified: 2013-12-27
Hi,
 Please Help. I have installed a fax on the server and through sharepoint (i think) everyone on my network can use the fax fine. This works great and people have been using it however I have been getting complaints from users saying that at certain times they cant get through as sounds really strange on the phone with wierd noises.

Now i think my problem lies in the way that i have setup the cables going from the modem to the telephone system. Currently i have My adsl Line and phone line going to an adsl spiltter and then into a port into the telephone system patch panel. Now i have use a second adsl filter and just have the cable from my modem into the splitter box and then into the patch panel.

Can you have two splitter boxes like that? What am i doing wrong as it seems that sometimes it does not distinguish between a fax line or a call. The modem is going into a analogue socket.

Please advise. I am doing this through a sbs2003 SP2 server.

thx
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Question by:DCHMIEL
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Rob Williams earned 2000 total points
ID: 19661469
I don't fully follow how you have it wired however...
If you phone line goes to an ADSL "splitter"/filter, after that point there is no need for a second ADSL  filter.
The problem you are experiencing is probably more due to the line being locked by the fax modem. Try unplugging the phone line from the fax modem for 20 seconds, and plugging it back in without making any other changes. If this resolves the problem there is some reason the modem is not disconnecting the call when complete.
Another thought, do multiple devices share that analog phone line such as phone, multiple faxes, debit machines, etc. If so you may need to add line isolation units to each device. These assure when the line is in use by one device, no other device can interrupt the call. They also seem to help with calls that are not being disconnected. They are available from places such as Radio Shack for <$10.
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by:DCHMIEL
ID: 19684504
hi sorry for late response. that makes a lot of sence. i will purchase and test next week. thank you
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by:Rob Williams
ID: 19684514
Let us know how you make out.
Cheers !
--Rob
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by:DCHMIEL
ID: 19737675
Hi Rob,

Still have not had a chance to get this. It has been pretty stable at the mo. I am almost certain that your sugestion will work. Thank you for your help
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by:Rob Williams
ID: 19737815
OK, good luck with it.
Thanks DCHMIEL.
Cheers!
--Rob
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