faxing from desks works but complaints from customer calling and hearing noise.
Posted on 2007-08-09
Please Help. I have installed a fax on the server and through sharepoint (i think) everyone on my network can use the fax fine. This works great and people have been using it however I have been getting complaints from users saying that at certain times they cant get through as sounds really strange on the phone with wierd noises.
Now i think my problem lies in the way that i have setup the cables going from the modem to the telephone system. Currently i have My adsl Line and phone line going to an adsl spiltter and then into a port into the telephone system patch panel. Now i have use a second adsl filter and just have the cable from my modem into the splitter box and then into the patch panel.
Can you have two splitter boxes like that? What am i doing wrong as it seems that sometimes it does not distinguish between a fax line or a call. The modem is going into a analogue socket.
Please advise. I am doing this through a sbs2003 SP2 server.