How do I re-install Help and Support?

Posted on 2007-08-09
Last Modified: 2013-12-15
I lost my Help and Support quite a while ago. I have found pchealth.inf and right clicked it to install it with no luck. Now I have found helpctr in C:\WINDOWS\system 32 and have what looks like 3 .rar files; hscmui, hscsp_w3, & pchdt_w3, in the Binaries folder and a dataspec.xml file in the config folder. What do I do now? I have recently fixed my missing Device Manager, Printers & faxes Folder, and Network Connections with a restoration from an earlier .bak back-up (by RegCure). I have attempted it 6-7 times but my Windows System Restore does not work (it only goes back 1 mo with its setting on the full 15%). There was an empty Conflict.1 folder in my Recycler prior to the restoration and regaining my Device Manager, Printers & faxes Folder, & Network Connections. I have a lot of trouble with my USB drivers/controllers and my 1394b bus controller/driver. I have 2-3 HP all-in-one Printers drivers installed and my Maxtor 1 Terabite firewire 800 driver installed. They are workiing at the moment. I recently installed an "Internet Printer" that lets you print on someone elses computer if you are connected online with them? The troubles with Device Manager, Printers & faxes Folder, and Network Connections  seemed to start after that. My icons for one of my all-in-one printers (including its network printers' icons) have changed. I have a pentium 4- 3.0 mhz with 1 Gb memory and a fresh Windows XP Pro install, on an external e-Sata 300 Gb HD with a 300 Gb slave drive. I have a Raid motherboard (Gigabite) but it is not configured in a mirror mode.
Question by:Randy00
    LVL 10

    Expert Comment

    Open Help and support on the XP box,
    Select the Options Taks in the top bar
    Select "Install and Share Windows Help" on the side bar
    Select "Install Help content from a CD or Disk Image" in the content page
    Insert the Windows CD, Select it in the browse text area
    Select Find.
    Next select the help file you like to install, and press install...

    LVL 10

    Expert Comment

    ps Help and Support is a application in your start menu. Not F1 ;)

    Expert Comment

    Re-installing the Windows Help and Support module is relatively straightforward. However, you do need a retail copy of the Windows XP CD. If your PC was supplied with recovery disks then you will not be able to use this option. Also, since the introduction of Windows XP Service Pack 2 (SP2), as soon as you click on Install XP will ask for the SP2 CD to locate the file 'dataspec.xml'. This file cannot actually be found on the stand alone SP2 CD so you cannot proceed any further. A way round the problem is to slipstream (See Question 83 How Do I Create A Slipstream CD Of Windows XP And Service Pack 2 (SP2)). You effectively create a 'new' Windows XP CD that incorporates service pack 2. If you then insert this CD into your CD-Rom Windows should locate the 'dataspec.xml' file it requires and Help And Support should install as normal.

    1/ Log on to your computer as Administrator

    2/ Click Start button

    3/ In the Start menu click Run

    4/ In the Run dialogue box type %systemroot%\inf and click OK

    5/ In the list of files that appear look for the PCHEALTH.inf file

    6/ Right Click on this file and, from the drop down menu, select Install

    7/ The Windows Help and Support Feature should now reinstall

    LVL 66

    Accepted Solution

    F1 usually pulls the help menu for an open application where focus is at in windows.....

    Try this as well....


    regsvr32 hhctrl.ocx

    and dholbert, just a word of advice, I would paste links to suggested tips, instead of copying from thier web pages.....

    We all use other search results for references, and suggestions, but the authoer might not appreciate that thier verbage was taken...

    Expert Comment

    Try this program It re-associates the .xml file type with its default settings:

    Author Comment

    Thanks to everyone that answered. The accepted solution seemed to work, somewhat. I say "somewhat" because I do not believe I have all of my Help & Support back, but enough has returned to be recognizable and at least, basically functionable again.
    I performed a couple of RegBak restorals and my computer in general and it's devices are better now too...

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