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Outlook wont open after an itunes update

Since updating Itunes Outlook will not open. Just comes up with the failed to start box and send / dont send buttons.

2 Events in the event viewer 1000 and 1001

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paularnison
Asked:
paularnison
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1 Solution
 
peakpeakCommented:
Try Outlook /safe
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paularnisonAuthor Commented:
How would I try that? I have tried putting that in the run box but it dosn't work
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war1Commented:
Greetings paularnison !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  With Outlook close, do a search for and rename extend.dat file

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Best wishes, war1
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paularnisonAuthor Commented:
Thanks for your input so far but still no look.
I have tried all of the above and i still have the "outlook needs to quit message"
I can do nothing from within outlook, it part loads and then hangs.
The error code from event viewer is: Faulting application outlook.exe, version 11.0.8118.0, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x000114b6.
I don't know whether the I Tunes reference is a red herring. Whilst updating I tunes recently, a message appeared mentioning outlook and then disappeared.

thanks Paul

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war1Commented:
iTunes could be interfering with Outlook.  Either perform a system restore to a date before you updated iTunes, or disable iTunes.
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paularnisonAuthor Commented:
Have tried a number of system restore points and in every case outlook partially loads then hangs.
I have also removed I tunes still no luck.

The errors that i had earlier are fault bucket 403357038 and 369572553
Every try to open results in this error from event viewer:  Faulting application outlook.exe, version 11.0.8118.0, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x000114b6.- this address varies.
thanks Paul


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paularnisonAuthor Commented:
To update the situation. Outlook won't start in safe mode nor will it start with windows in safe mode. I have repaired outlook, I have repaired the office installation, I have uninstalled  office and re- installed in a different directory I have also carried out everything suggested above, nothing will make outlook load correctly. Although everything else on the PC works fine i'm  wondering if there is a windows problem? Can anyone please suggest anything else? I'd much sooner try to repair this than have to re-install everything from scratch.
thank you in advance
Paul
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war1Commented:
A recent update to Cloudmark Desktop Antispam program has caused Outlook to crash.  If you have the Desktop antispam, uninstall it.  Then test if Outlook still has the problem.  Cloudmark has a fix on their website.
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GHGillCommented:
War1,
Problem solved ..... upon removing CloudMark Desktop the problem went away.

I have been a member of Experts Exchange for awhile and every problem I have encountered has in some way been solved by the EXPERTS on Experts Exchange.

Thank You for you good work.

GHGill
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GHGillCommented:
War1,

Cloudmark has corrected the problem and I have reinstalled Cloudmark without a problem.

Go to the Cloutmark site and follow the links. http://www.cloudmark.com/

Thanks Again,

GHGill
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war1Commented:
GHGill, glad the problem is solved.

Would you close the question by accepting one of the comments above?
http://www.experts-exchange.com/Applications/MS_Office/Outlook/help.jsp#hi68
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GHGillCommented:
War1,

I did not ask the initial question .... I cannot find an ACCEPT button.

Can you advise?

Thanks,
GHGill
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war1Commented:
Sorry, GHGill !  Only the original asker can closed the question. Glad your problem is fixed.
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paularnisonAuthor Commented:
War1
Thank you very much. Cloudmark is indeed the problem.
I have uninstalled Cloudmark and repaired Outlook which is now working again.
I have another problem with installing Cloudmark, but I will open that as another question.
Many thanks
Paul
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war1Commented:
Paul, glad the problem is resolved.
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