Internet Explorer issue

Posted on 2007-08-09
Last Modified: 2013-12-08

I have an interesting problem here. One of our users when he first launches IE, it loads but no page is displayed. However if you close IE, then re-open it, its fine. This only happens once after a reboot or startup, afterwards any re-opeing of IE is fine.

Any ideas why this might happen? I have just upgraded the user to IE7 and it was doing the same on IE6
Question by:kev8326
    LVL 3

    Expert Comment

    If there is a virus scanner active, try disabling it as some nowadays also mess with http traffic. It wouldn't explain this odd behavior, but at least rids of that possibility.
    Also are there any extra toolbars installed like googlebar, that IE7 took over from IE6?

    Some programs when you install them, require IE to reload before the changes take effect. My best guess would be some process starting when IE starts (like spyware), it configuring itself and requiring IE to restart.

    Another test, if you open a second instance of IE, does that problem also occur in that window? So is the problem only in the first IE window, or does the problem exist until you close the first one?
    LVL 9

    Expert Comment

    First, delete any temporary internet files, just to make sure (you've probably already done this).

    Next, I would try setting the default home page to a different page (temporarily) to see if that has any different results.  Something simple like is a good choice.  Exit IE, then relaunch IE to see if the problem still occurs.  If it's still okay, reboot and see how it goes.  I'm suggesting this because sometimes if a site is taking too long to respond on initial launch of IE, nothing gets displayed at all -- it can be site dependent.


    Author Comment


    symantec anti-virus corporate edition is running but i dont think thats the cause as this was recently installed and the same issue occured when running mcafee.
    I've also reset the IE7 so its back to factory settings. No spyware or viruses that ad-aware, spybot or symantec have pciked up.

    I will try the test you suggested with both browsers open.
    Just found out some more info. It only appears after he has used his laptop at home and used the terminal server to connect in.
    LVL 65

    Expert Comment

    try flushing your DNS too to check if it can resolve the issue?
    LVL 17

    Accepted Solution

    There is an "about:Blank" adware (that redirects to a kind of general page).  I removed it from a friends machine 2-3 years ago.  The way I found it was scanning the local machine for "iexplore.exe" and there was a bogus program with the same name in the wrong directory that had taken over the machine.  Typical adware removal didn't work.  I had to remove it manually - several steps as I remember.  If you go to your favorite virus vendor and search for "about:blank" you will probably locate the name.  Good luck.

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