• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1042
  • Last Modified:

MS Outlook Won't Startup

I sat down at my computer this morning, no problems yesterday and now MS Outlook 03 will not open. I'm getting the following error: "Microsoft Outlook Has Stopped Woking" Then it just says a problem has caused it to stop working. The Problem report and soultion center has the following info on the crash

Problem signature
Problem Event Name:      APPCRASH
Application Name:      OUTLOOK.EXE
Application Version:      11.0.8118.0
Application Timestamp:      456628bf
Fault Module Name:      ntdll.dll
Fault Module Version:      6.0.6000.16386
Fault Module Timestamp:      4549bdc9
Exception Code:      c0000005
Exception Offset:      00061c02
OS Version:      6.0.6000.2.0.0.768.3
Locale ID:      1033
Additional Information 1:      95b1
Additional Information 2:      5a6f2a722ed79ac6d99e2a4a69fecb97
Additional Information 3:      ba48
Additional Information 4:      97441f98c4b9c06123e455a5e4b4a4b9

I already tried the repair feature of the installation CD, no help.

I tried system restore to a point yesterday, no help.

Please help me. Thank you!
0
GeoffLamb1
Asked:
GeoffLamb1
1 Solution
 
chuckyhCommented:
See if you can start outlook in safe mode, hold ctrl while starting outlook.
Can you run the inbox repair tool also? scanpst.exe
http://support.microsoft.com/kb/287497
0
 
war1Commented:
Greetings GeoffLamb1 !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  With Outlook close, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Best wishes, war1
0
 
GeoffLamb1Author Commented:
Inbox repair tool doesn't seem to be on my computer. Safe Mode still shuts down. Tried the scanpst tool, thanks. It found and repaired some errors but the same problem still exists. Got any other ideas? Thanks for you help!
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
GeoffLamb1Author Commented:
forget that first sentance, should have deleted it. Took me a minute to find that scanpst.exe but I did. Trying the other suggestion from War1 right now, thanks!
0
 
GeoffLamb1Author Commented:
None of that fixed the problem, some of it didn't even work for me. The Report and Solution center says a problem was caused by Windows Search Protocol Host. How can I disable this? If I restart the computer and then click on outlook, it'll work for a few seconds, even begin to downloan email. It doesn't stop working until the system processes finish loading/starting. It seems like a background program is interfering, could it be this protocol host? I'd like to try to disable it, can I? Thanks!
0
 
war1Commented:
You can delete the Windows Search Protocol service or program in Add/Remove Programs in Control Panel.
0
 
GeoffLamb1Author Commented:
OK SO Nothing has worked yet, got that removed, no affect. Ive got more info, the same thing is happening in a different copy of Outlook 2003 that is set up to only receive email. But, it the same email thats coming in on the original competer running vista. The only thing linking the two is the email they receive. I've deleted all email from yesterday, any ideas?? Thanks!
0
 
GeoffLamb1Author Commented:
I tried to remove Office, it won't uninstall! is there another way to make it uninstall?
0
 
war1Commented:
GeoffLanb1,

Before uninstalling Office, the problem could be due to an addin called Cloudmark Desktop, an antispam/phishing addin. Apparently this addin caused a lot of open/close failures starting yesterday (2007/8/8) afternoon. A quick fix is to uninstall the add-in ouside of Outlook. There are other fixes at: http://www.cloudmark.com/desktop/forum/viewtopic.php?t=1057
0
 
gcmachelCommented:
I had this same problem, and it was Cloudmark that caused the issue.  I removed cloudmark and it works fine.
0
 
GeoffLamb1Author Commented:
Yeah, I figured this out this morning after 12 hours of screwing around with it. Should've considered it sooner, jut too focused on other stuff
0
 
war1Commented:
GeofLanb1,

Cloudmark has posted a fix.
http://www.cloudmark.com/desktop/forum/viewtopic.php?t=1062
0
 
GeoffLamb1Author Commented:
Thanks for the fix War1
0
 
war1Commented:
Glad to help, Geoff!  Wish I had heard about the problem earlier.
0

Featured Post

Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now