I have created a public folder for internet sales that recieves email. When I click to reply to that message it sends the email and all appears to work, but it shows an "open" icon instead of the replied to icon in the folder. I'm not really sure if I have all my settings completely correct in exchange manager on the folder. The questions I have are as follows:
1) Is there a way to have a number show up next to the folder like on the inbox folder telling the number of unread messages? Otherwise hwo would the user know they needed to check the folder?
2) When you reply to an email in that folder is there away to make the icon status change to the replied or forwarded icon after the message had been answered?
3) is there a way of knowing who replied to the message?
What I want to accomplish isn't any different than any other company with a generic sales or support email address that a group of people can see and respond to. I just don't know how they accomplish it where it works without multiple group users sending the same customer an email. Is there a better system for this? Since exchange is what I have I would like to know how using it. Thank you.