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Office 2003 open, then closes. Still happens after reinstall.

Left PC connected overnight and in morning found message that Outlook 2003 had had to close.
Rebooted but got same problem on opening Outlook. It started to download a couple of emails, then closed.
I have uninstalled and reinstalled several times. I have created a new profile in Control Panel. Same problem.
PST was large. 2gb+. However, that PST and others I use all open without issue on another PC.
Have tried Run | Outlook /safe. Same problem.
AVG virus check reports system is clean.
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PeterGrainge
Asked:
PeterGrainge
1 Solution
 
war1Commented:
Greetings PeterGrainge !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  With Outlook close, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.


Best wishes, war1
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souseranCommented:
Are there any error messages, including possible events in the Event Viewer?
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PeterGraingeAuthor Commented:
War1

1] Found and renamed outcmd.dat and frmcache.dat. No outprnt found. No change.
2] Registered both DLLs. Got successful message. No change.
3] Renamed extend.dat. No change.
4] Disabled one by one until all disabled, Webroot Spysweeper, AVG Firewall and AVG Virus Checker. No change.

Souseran

Lots of MSInstaller Warnings but that has been the case since long before this problem arose.
The description is
Detection of product '{ numbers }' feature OUTLOOKFiles, component { numbers }' failed. The resource HKEY_CLASSES_ROOT\.pst\' does not exist.
The user is NT AUTHORITY\NETWORK SERVICE.
Similar messages date back over a week and I have seen them before but with no adverse effect. Could tie in with automatic send and receive.
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SwindleCommented:
I have the same problem from time to time (about every other day).  In my particular case, it opens for about 1 second before it closes again.  I'm guessing that's what's happening on yours since you said that you saw it attempt to download some messages before it closed again.  I simply hit enter to open a highlighted message in my inbox before it closes, and that makes it stay open.  Sometimes it's tricky to get a message open before it slams shut on you again though :)  It's an annoying problem, but as it reoccurs every other day or so, I've learned to live with it.
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PeterGraingeAuthor Commented:
I can get a message to open like that but it does not prevent Outlook from still closing.

For what it is worth, I have also booted up in Safe Mode and get the problem there too.
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souseranCommented:
PeterGrainge:

Detection of product '{ numbers }' feature OUTLOOKFiles, component { numbers }' failed. The resource HKEY_CLASSES_ROOT\.pst\' does not exist.
The user is NT AUTHORITY\NETWORK SERVICE.

Event ID 1004? Source: MsiInstaller?

For that, you may want to try the Windows Installer CleanUp Utility. The utility and instructions can be found here: http://support.microsoft.com/kb/290301

This might work best if done after you've completely uninstalled Microsoft Office (saving data files first, of course).

Also, do you have ActiveSync on this PC? What is its status?
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PeterGraingeAuthor Commented:
Souseran

Event ID 1004? Source: MsiInstaller?
Correct on both.
I tried the cleanup but still the same result. (It is only the Outlook component of Office 2003 that is installed).
I guess the answer to your last question is No. Not a familiar program to me.
Found information elsewhere about the Inobx repair tool and ran that on all PST files. Again no change.
I have never seen a situation where eliminating the data and reinstalling a program fail to fix issues like this. Have any of you guys seen Outlook be this stubborn before. It feels like I am heading to a rebuild but I just don't understand what has happened.
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tschenzCommented:
There's been a lot of activity on the Forum for an addin called Cloudmark Desktop, an antispam/phishing addin. Apparently this addin caused a lot of open/close failures starting yesterday (2007/8/8) afternoon. It happened to me. A quick fix is to uninstall the add-in ouside of Outlook. There are other fixes at: http://www.cloudmark.com/desktop/forum/viewtopic.php?t=1057

It's unclear at his time what caused the behavior, whether an exploit or soem buggy update from Cludmark.
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PeterGraingeAuthor Commented:
Tschenz
Terrific. Very many thanks. That was it. Cloudmark have finally posted a solution albeit I have lost Cloudmark's toolbar from Outlook. However that's another issue and Cloudmark should be able to advise on that.
I am very grateful having wasted a day on this.
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