How do you deal with faxes and faxing paper with SBS Small Business Server

Posted on 2007-08-09
Last Modified: 2013-11-05
so a client gets SBS. and you tell them it can get incoming faxes fine, they can fax from their desktop, etc.  what about faxing a pre-printed page though?  something they would drop into their old fax machine and enter the phone number.. You could still keep the fax machine, but if it's on the same line as the SBS server receiving / sending, it could start to dial out when the SBS is getting / sending an fax and cause problems.  DO you play the odds?  Do you tell them to get another line for just outgoing faxes from the old fax machine?  Do you have them get / use a scanner to scan the document as a pdf, then send to the fax print of SBS?  Lots more steps that last way.
Question by:babaganoosh

    Author Comment

    actually, after thinking about it, I know that at least some fax machines know when the line is in use (and won't dial out).  Anyone know if that's a common or rare feature?  I'll just have to check on the machine they have (I don know it went off hook and started dialing without hearing the dial tone when there wa a problem with the phone line.  so is no phone line the same / different than a line in use!?
    LVL 58

    Accepted Solution

    It depends really on the number of faxes they are likely to be receiving. It sounds like the SBS will be sending and receiving quite a few, so I personally wouldn't risk letting them use their existing fax machine on the same line as the SBS, which could potentially mess up an incoming fax and they might not receive some important information they were waiting for.

    If they want to get another line then that might be worth it, but obviously it will be much, much cheaper to get a scanner and scan as PDF. If you get a well-known brand with some good desktop software then it's usually as simple as click the PDF button, load the document and away it goes.

    You'd have to check the existing fax machine to see if it can tell when the line is engaged.
    LVL 58

    Expert Comment

    I forgot to say that if they're only sending/receiving the odd fax here and there then you might be able to risk it and let them use the existing machine.

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