New users don't show in Global Address List

Posted on 2007-08-09
Last Modified: 2012-06-21
I'm not sure what I did or when I did it but every time I create a new profile with a mailbox account the user does not appear on the Global Address List. I rebuilt both of the recipient update service rules and update as well but nothing happen.

Just a little history. We had 4 Exchange 2003 servers (running Server 2003) Two were front end and two back end. We had one of each on two different locations. We consolidated everything into one location so now I have one of each (Front end and back end). I disjoin the two servers from the Exchange organization as well as the domain. Everyhting went well and everything is working fine except for this issue.

We also have three recipient policies for three different domains names that we host on these servers. To the best of my knowledge they are working ok

Another point is that if the users query this new users over Outlook Web Access their names comes up normally. Where do I need to look to trace and fix this problem. Thanks!
Question by:menendeza
    LVL 6

    Expert Comment

    Normally the names won't show up on a computer running outlook until the offline address book is rebuilt.  (normally happens in the middle of the night so will show up the following day).
    Here are a couple of articals which also run you through how to force the update to the offline address book:

    Author Comment

    I will look at the articles. Thanks!
    I know I did the rebuilt last night around 9:00 PM but today is still not running. But again, this was on the RUS. I will do the rebuil as well on the offline address book and check tomorrow. Thanks.
    LVL 70

    Accepted Solution

    Changes will not occur until RUS updates the recipient list. If you are using cached mode/offile address book then the changes may take 24hrs to update.

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