SMS Remote Tools - Randomly asked for credentials when Remote Control is launched

Posted on 2007-08-09
Last Modified: 2013-11-21
Greetings all -

Here's the situation... on some of the machines in my domain, and it appears at this point to be random, I am randomly asked for logon credentials when trying to use the Remote Control feature within the SMS Remote Tools client.  On most of my machines, I am not asked for credentials, as I shouldn't be.

When I launch the Remote Tools and I click the "Remote Control" button, the proper behavior would be to immediately display the "A user is trying to control your computer ... yada yada" message to the user asking him/her for permission.  Instead, sometimes I get a logon prompt box.  If I enter the local administrator account and the correct password on that machine, it doesn't work - it simply throws me out.  If I try to use my standard Domain Users credentials, it still doesn't work.  But if I use my Domain Admin credentials, it does seem to work.

I'm wondering why on some machines it asks me for credentials and on others not... it used to never do this and oddly, seems to be getting more frequent.

Anyone have any input?  Know of any special requirements for the local group memberships on the machine being controlled?  I'm all ears.

Question by:amendala
    LVL 29

    Accepted Solution

    For Remote Desktop Client you need to be a member of the Remote Desktop Users Group.  For Remote Tools and Remote Assistance members are controlled by SMS itself, look under:
    Site Database\Site Hierarchy\Database\Site Settings\Client Agents\
    Remote Tools Client Agent

    Also the clients require the Remote Tools Client Agent to be enabled

    more info..


    Author Comment

    Unfortunately, your answer doesn't address authentication or credential prompting.  My SIte is setup properly with all the Remote features enabled on the client agent side as well as within SMS.

    This is a new issue that just begun recently with no perceptible change to the server having taken place.  When you request Remote Control to an agent, it should immediately prompt for permission from the remote user - it should *NOT* ask me for credentials.  This is the issue I am having as of late.

    Author Comment

    Moderator:  You can close this question, I came to a solution on my own.
    LVL 29

    Expert Comment

    Hi amendala

    Can you share the solution?


    Author Comment

    The solution involved fixing some corrupted tables in my SMS database that were preventing the Permitted Viewers List functionality from working properly.

    It took an eternity to discover the problem but once I rebuilt the tables properly, all I had to do was add the appropriate security groups to the Permitted Viewers List, allow the Advanced Clients enough time to do a Machine Policy Retrieval and everything started clicking.  No more authentication issues.

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