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Mobile ActiveSync with Exchange Server and 2 domains Error

Posted on 2007-08-09
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I have a Windows Mobile 5.0 device that I'm trying to connect to an Exchange server.  This Exchange server is receiving emails for 2 domains, in which I am trying to connect this device to the second domain.  It will connect fine when I use an account that has a default SMTP address with the first domain, but when I set the primary address as the second domain, it errors out with a generic error code.  

Any ideas???
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Question by:Wipfli
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Expert Comment

by:Sembee
ID: 19666813
When you change the primary email address, what are you actually doing?
Are you adding an address, or are you removing the address and replacing it with another one?

You need to do the former. For EAS/OMA to work, all user accounts need an email address in the default domain. It does not have to be the default email address, but it does need to be there.

Simon.
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by:Wipfli
ID: 19666833
I've tried a few things, but I have tried setting up a second email address with the second domain and setting it as the default email and it stops working.

Any other thoughts?
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Sembee earned 1500 total points
ID: 19666839
Having multiple domains should not be a barrier.
To clarify what I am referring to above.
If the default domain is domain1.com, then the user needs an email address in domain1.com and domain2.com - with domain2.com being the default.
If the default domain is domain.local then the user needs an email address in that domain as well.

The only other thing that I can think could be the cause is AD replication lag. However as long as the original email address is still on the account then that shouldn't be an issue as the EAS system should find the mailbox.

Simon.
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Author Comment

by:Wipfli
ID: 19718117
Sorry, just now getting back to this.  So let me spell out my steps.
1.  Created a new user with mailbox.  
2.  Tested connection with Smart Phone.  - Works fine
3.  Added SMTP address with second domain and set as primary.
4.  Rebuilt offline address list.
5.  Tried resyncing and it was unsucesfull.

So thats where I'm at.  Any ideas?
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Expert Comment

by:Sembee
ID: 19718415
Is there anything between the Exchange server and the internet? ISA for example?
Do you get anything in the event viewer at the point of failure?

Simon.
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Author Comment

by:Wipfli
ID: 19718598
Nothing between them, nothing in the event viewer.  Only on the phone the generic error of 0x8510014
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Author Comment

by:Wipfli
ID: 19718689
Something funny now, so I changed the Recipient Policy to have the second domain as part of the default policy, so it automatically created an email address with the second domain.  If I just change the primary to this email, it works fine.  If I then try creating an email address and setting that as the primary, it crashes.  

Any thoughts?
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Author Comment

by:Wipfli
ID: 19719962
I figured it out.  You were right about the needing an email address from the primary domain in, but it just can't be any, it has to match the second domain's alias.  As soon as I did this everything works.  Thanks for pointing me down the path.
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