Outlook 2000 crashes after starting
Posted on 2007-08-09
I am running WinXP HE SP2 (or is it SR2?) and MS Office 2000 on a system that has been performing well and normally for several years with no problems. Today I found Outlook crashed - the full error message was:
AppName: outlook.exe AppVer: 126.96.36.1996 ModName: ntdll.dll
ModVer: 5.1.2600.2180 Offset: 0003426d
Every attempt to start OL fails immediately, other applications IE6, Word etc continue to function normally. I have made no recent changes/installations on the system. Here are the things I have tried using Internet for research on the problem.
Ran Scanpst.exe on outlook.pst, archive.pst and backup.pst - no errors reported
Renamed these files and created new ones - still crashes
Ran with /safe option (to eliminate add-ins) - still crashes
Renamed views.dat, outcmd.dat and extend.dat - still crashes (I don't have a frmcache.dat file)
Downloaded (purchased!) three Registry scan/fix utilities - PC OnPoint, RegistryFix and Uniblue, ran them - still crashes
Repaired Office installation (3 times during the course of the day) - still crashes
Removed Office 2000
Installed Office 2000 - still crashes
Seems like problem is not with OL2000 or its data files. Perhaps it is with ntdll.dll.
I do not have the original OS disk to attempt any type of repair to XP itself - I would be seriously out of my depth anyway - I suspect the tech who installed it 3 years ago left with it!
I am at my wits end after 10 hours of research and attempts as above. Any guidance/help will be gratefully received.
Peter Nash, Bermuda