Garbage in my mail instead of my attachments.

Posted on 2007-08-10
Last Modified: 2013-11-05

I am using outlook 2003 on Windows Vista. When someone sends me a mail I get garbage in my mail instead of my attachments. When I log onto my mail using the web service of the ISP, I can view the attachments (Images and vidoes) but in Outlook there is only garbage. Does anyone know why this would happen?

Thank you
Question by:avdm
    LVL 28

    Expert Comment

    Try disabling the anti-virus as a test. Also try from another computer.
    LVL 1

    Author Comment

    I have already disabled the AV and I don't have this problem from another computer.
    LVL 1

    Accepted Solution

    I searched the web and got this, but I still don't know how to solve the problem.

    Why do I see garbage in my mail instead of my attachments?

    The "garbage" is likely the base64-encoded attachments -- which is the standard behind-the-scenes way of including attachments in a message. Most modern mail programs interpret this raw information correctly and display the attachments either inline or as icons within the message.

    Usually, when you see the encoding rather than the attachment, it's for one of three reasons:

        * You're using a mail program that isn't MIME-compliant. This is pretty rare, actually. The only modern mail program that isn't completely MIME-compliant is Eudora.
        * The conversion was performed incorrectly. Either the proper destination format wasn't selected or the proper newline sequence for the target platform wasn't selected. Different platforms (Mac, Windows, etc.) have different ways of encoding the line endings in plain text files, and care must be taken to account for the differences.
        * The converted files were not properly copied to the new machine. If the conversion wasn't performed on the target platform, there's a possibility that even if the proper newline sequences were selected that the method of transfer caused minor corruption. FTP, for example, will re-encode the newline sequences during a ASCII-mode file transfer.
    LVL 1

    Author Comment

    I am still having the same problem, is there anyone that have seen this problem before? I could understand if it happened from a specific person or company but it happenes to most mail with attachments that come in.

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