We have a microsoft exchange server 2003. We are trying to setup an IT helpdesk system called ReadyDesk. When a new ticket is created in the ReadyDesk system an email is automatically sent to the customer and the technician thru an email account helpdesk@[ourmailaddress].com. This works fine. The ReadyDesk system says that we can reply to the messages inside of Outlook and the ReadyDesk system will track the history of that ticket and the email is relayed thru the helpdesk@[ourmailaddress].com account. BUT the helpdesk@[ourmailaddress].com must be using POP3. So we went into our mail server and started the POP3 service, sent up a Profile of helpdesk@[ourmailaddress].com.
We tested like this:
Opened a help ticket as a customer in the ReadyDesk System
The customer got a email saying the help ticket has been received
the customer replyed to the above email
The email seems to get stuck there. If we check the mail server and the email for the profile helpdesk it will try to receive the email message but we get the "Miscroft Outlook and encountered a problem - send a report to Microsoft?" error window which I don't understand the information and the file name it gives is msvcrt.dll
Any help or suggestions are appreciated.