Picture and fax viewer won't open jpeg files

Posted on 2007-08-10
Last Modified: 2008-01-09
A user is unable to view jpeg files using picture & fax viewer.  I checked the file types and it is listed as the default program.  However, when a jpeg is double clicked, nothing happens.  There are no error messages or dialog boxes, just no response.  Other programs work fine and the Sophos anti-virus is up to date and running.  The pc is running xp sp2 with all critical updates.  I read elsewhere here that picture and fax viewer isn't a stand alone program.  Any ideas?
Question by:glennmgray
    LVL 31

    Expert Comment

    by:Toni Uranjek

    This program is not stand alone program but can be invoked with the following command: %windir%\system32\rundll32.exe %SystemRoot%\system32\shimgvw.dll,ImageView_Fullscreen
    Just create shortcut on your desktop and copy paste upper path, to see if program is still working.



    Author Comment

    When I typed it in I got the following error message:
    "Error in C:\Windows\System32\shimgvw.dll
    Missing Entry:ImageView_Fullscreen"
    LVL 31

    Accepted Solution

    It's possible that dll file is corrupted. Try this procedure:

    Delete the folllowing registry key: HKEY_CLASSES_ROOT\Applications\Shimgvw.dll
    Unregister dll file: "regsvr32 /u shimgvw.dll"
    Register dll file: "regsvr32 shimgvw.dll"

    Reboot and try again.
    LVL 34

    Expert Comment

    Hi glennmgray,

    Click Start, Run and type:

         regsvr32 shimgvw.dll

    Press {ENTER}

    You should see this message now:

         "DllRegisterServer in shimgvw.dll succeeded."

    If that does not help, fix the JPG file association using one of the fixes below:

    Repair image file type associations in Windows XP:

    File association fixes:

    Author Comment

    Unregistering worked fine, but when I tried to re-register it I got the following error message:
    "DllRegisterserver in Shimgvw Failed
    Return Code Was: 0X80020009"

    LVL 31

    Expert Comment

    by:Toni Uranjek
    Are you logged on as administrator? Is file shimgvw.dll in system32 folder?

    Author Comment

    I was logged in as the user who has a restricted account.  It worked when I logged in as admin.  Thanks

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