I am currently working on a Brand New Acer laptop for a client that came pre-installed with Windows Vista Home Premium. The client has requested that we do two relatively simple things 1)Install Microsoft Office from the CD he provided. 2)Change the username of his account.
We expected this to be a quick in/out process, thanks to Microsoft, we were wrong.
First, the CD drive wasn't registering in windows properly (though it worked fine outside of Windows). The technician found that the upper and lower filters for the drive and to be reinstalled inside Windows. Once that was done the CD drive seemed to function fine and the software was able to be installed.
Now, however when we go into "User Accounts" and click "Change Your Account Name" it takes us to a screen to type in the new account name (though it doesn't show the the user account's picture, it just shows a blank square above where the name is to be typed in). Once we type in the new account name and then click "Change Name" it takes us back to the "User Accounts" screen, with no change whatsoever on the user account. Furthermore, if we simply go into "Manage Another Account" and brings us to a screen titled "Choose an Account you'd like to change", which then has a completely empty list (no users WHATSOEVER are listed on this page). If we click the "Create a New Account" button on this screen and then try to add a new account, upon submitting the new account name and setting it to either an administrator or standard user (doesn't matter which we choose) we're taken right back to that blank list titled "Choose an Account you'd like to change".
The user account we're logged in as, to our knowledge, is the only user account on the computer and it is an "Administrator" (says so on the main "User Accounts" screen).
Two other interesting things to keep in mind:
1)At the User Accounts screen, several buttons have a little security shield next to them ("Change Your Account Name", "Change Your Account Type", "Manage Another Account", "Turn User Account Control On or Off"), and none of those items work. However, the first three items ("Change your Password","Remove Your Password", and "Change Your Picture") all seem to work fine (and none of those three have little shields by them).
I have no clue why this PC is doing this, but I have to say its pretty frustrating not to be able to do something a simple as create a new user.
To Quote ITWire "Vista: They took five years for this?"