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iR c6800 unable to send emails

Hi,
   I have a Canon iR c6800, and i am unable to send emails from it.  I checked GW, IP, Subnet, and mail server and they are correct.  I can enter my email address, and when i press "start" it dopes scans the document and displays "sending".  after a few mins it displays "resending".  eventually is prints a error report and in the details shows NG

any ideas are welcome

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whowasthat
Asked:
whowasthat
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1 Solution
 
Dela-DCommented:
Hi,
Since you have not provided the printer with credentials to use when connecting to the Exchange server, it will not be allowed to send email through it.
You will need to 1) create an account for this printer to send from and enter this in the printer, or 2) add the IP address of the printer to the "allow relay" list on the Exchange server.
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wyliecoyoteukCommented:
Are you using the name of the mailserver, or the IP address?
Have you entered the DNS or WINS server address on the copier?
Are you using authentication for SMTP?
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whowasthatAuthor Commented:
Thanks for the help.  The DNS was incorrect.  
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wyliecoyoteukCommented:
I sometimes find that even if the DNS is correct, it does not resolve without a restart.
I always try the IP address of the mailserver first, just in case. At least then if you have a problem, it is not faulty DNS resolution.
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