• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2465
  • Last Modified:

Random Stop: 0x0000000a error on Dell system

Hello,
Fairly new Dell system, intermittent on shut down
stop: 0x0000000a (0x000000b0, 0x00000002, 0x00000000, 0x804ef320)
no other information is recorded on screen, just goes to physical dump.
No events logged at all in event viewer at time of occurence.
Thanks
0
4rg
Asked:
4rg
  • 6
  • 3
  • 2
  • +1
1 Solution
 
4rgAuthor Commented:
just found the dump file, am emailing it to myself if someone wants it, I can provide.
0
 
zephyr_hex (Megan)DeveloperCommented:
1) check Event Viewer in Admin Tools

2)  if it truly seems random, i'd recommend running a memory test to verify you don't have a bad stick of memory.  http://www.memtest.org    .download the iso and burn it to cd, and then boot up on the cd.  you'll know fairly quickly if the memory is bad.

3) if memory is not the issue, and there are no errors in Event Log, verify you have the latest drivers... in particular, i'd recommend updating your graphics driver...

4) outside chance here, but it's possible.... run a hdd utility to verify your drive doesn't have bad sectors.  i'd recommend DFT  http://www.hitachigst.com/hdd/support/download.htm
it's made by hitachi, but works on almost all drives.
0
 
LeeTutorretiredCommented:
Check this page:

http://aumha.org/a/stop.htm

0x0000000A: IRQL_NOT_LESS_OR_EQUAL
(Click to consult the online MSDN article.)
Typically due to a bad driver, or faulty or incompatible hardware or software. Use the General Troubleshooting of STOP Messages checklist above. Technically, this error condition means that a kernel-mode process or driver tried to access a memory location to which it did not have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was too high. (A kernel-mode process can access only other processes that have an IRQL lower than, or equal to, its own.)
Troubleshooting Stop 0x0A Messages in Windows {KB 165863} Win NT, Win 2000, Win XP
Troubleshooting a Stop 0x0000000A Error in Windows XP {KB 314063} Win XP
Possible Resolutions to STOP 0x0A, 0x01E, and 0x50 Errors {KB 183169} Win NT, Win 2000, Win XP
During upgrade to Win XP {KB 311564} Win XP
STOP 0x0000000A Error Message When You Change from AC Power to DC Power {KB 316676} Win XP
Stop 0x0000000A Error Message When You Fast Switch Between Users {KB 310918} Win XP
While booting NT on same partition as Win 2000 or XP {KB 227301} Win NT, Win 2000, Win XP
Windows XP Restarts When You Try to Shut Down Your Computer {KB 311806}
Fatal System Error When You Try to Use a Hewlett-Packard 5100C ScanJet {KB 307129} Win XP (with Brother printer)
Computer May Hang During a Heavy Load with an Ericsson HIS Modem {KB 319810} Win 2000, Win XP
STOP 0x4E, STOP 0x1A, STOP 0x50, and STOP 0xA Errors Occur When You Try to Start the Computer {KB 271955} Win NT 4.0 (corrupt physical RAM)
Stop: 0x0000000A (00000063, 0000001c, 00000000, parameter4) error message on a Windows 2000-based computer {KB 837384} Win 2000 (program error, hotfix available)
How to Use Driver Verifier to Troubleshoot Windows Drivers {KB 244617} Win 2000, Win XP, Server 2003
Error Message When Installing Windows Vista on a Computer With More Than 3 GB of RAM: STOP 0x0000000A {KB 929777} Vista (update patch available)
Randomly Stop 0xA Errors in Storport.sys When You Start Windows Vista {KB 930261} Vista (hotfix available)




go to the actual page to click on the embedded links.
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
LeeTutorretiredCommented:
4rg, any feedback?
0
 
t6billCommented:
Experiencing similar intermittent stop error on Dell Dimension 3000.  Cleared the page file, checking other solutions here.  Using XP Home.  VERY interested in ongoing comments in this thread.
0
 
4rgAuthor Commented:
Thanks for the input.  Am running memtest on system now.  Will notify
LeeTutor,
There was no mention in error of IRQL_NOT_LESS_OR_EQUAL so I am not going down that road just yet.  I too had researched all I could find on MS site and nothing fit.
Had also cleaned up drive, (temp files, defraged, normal stuff.)  
We'll see, thanks again,
4rg
0
 
zephyr_hex (Megan)DeveloperCommented:
( a note on memtest -- it will run endlessly.  according to the user's FAQ, one pass is usually sufficient to detect errors.  if there are errors, they will show up in red at the bottom of the screen.  at first, this confused me because i started running the test and it immediately had red lines at the bottom... i wasn't sure if they were errors or not.  i took out one stick of memory and ran the test again, and then saw that good memory shows NO red lines on the bottom of the screen)...

and if it is bad memory... check with the memory manufacturer.  some offer life-time warranty on their product.  i was able to submit the bad stick to kingston for RMA without a receipt...
0
 
LeeTutorretiredCommented:
A "stop 0x0000000a" IS an IRQL_NOT_LESS_OR_EQUAL.
0
 
4rgAuthor Commented:
Do you know why the IRQL_... would not show on this system.  I know I have seen it before on other systems.  This sys just shows the stop: 0x... part.  Odd.
Did memtest, no problem.
Just found this, am not onsite to see if it is on system or is part of the high priority items done normally or not.  Will check when I get there and run it.
http://www.microsoft.com/downloads/details.aspx?FamilyId=3AF7DCC4-E3A1-411A-9C9B-DC23923D09E7&displaylang=en
0
 
4rgAuthor Commented:
Ran the above MS fix on system and have not had a problem since.  
Thanks for the input.
What do I do about points?
0
 
4rgAuthor Commented:
I am giving poiints to LeeTutor as I may have solved this issue myself but have used the above link http://aumha.org/a/stop.htm   and the other information that was provided for two other issues now.  Think that deserves the points for the questions I did not have to ask.
0
 
4rgAuthor Commented:
Thanks for all your help
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 6
  • 3
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now