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My Windows 2000 webserver is showing errors for TSP & KLIF services failing to start. What are they and how do I fix them?

My web server is hosted by SAVVIS and after doing upgrades to SSH and Windows, I am seeing multiple messages that TSP & KLIF services failed to start.  I found a reference on the web that KLIF has to do with a certain anti virus.  McAfee is running on the server.  I have asked SAVVIS to check into this and they seem to think it is immaterial and nothing to worry about.  I feel that having anything show up that many times in the event logs has to be taxing the server.  Any ideas????
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Del
Asked:
Del
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1 Solution
 
funnyfingersCommented:
Is Kaspersky your Antivirus?
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DelAuthor Commented:
No, we are using McAfee.
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funnyfingersCommented:
Can you paste a few of the events to this page?
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DelAuthor Commented:
The TSP service failed to start due to the following error:
The system cannot find the file specified.  
and
The KLIF service failed to start due to the following error:
The system cannot find the file specified.  
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r-kCommented:
If you look in the Services control panel do you see references to either of these?

If not, check the foloowing:

Start Device Manager, click on View -> Show Hidden Devices
Then expand the "Non plug-and-play drivers" tree
See if there is any reference to these two items.

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DelAuthor Commented:
I checked the device manager and no luck.
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funnyfingersCommented:
Go to the following key in regedit:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

Expand one of those services and look to see what is says the system file is that it is looking for then look in that location for that file and see if it exists.
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funnyfingersCommented:
Oh I just did some more research both files listed are Kaspersky.  If you now have another antivirus do a complete uninstallation of Kaspersky.  Also you can delete the keys in services that reference TSP and KLIF.  Do a back up of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services key first.  Or you can just disable those two services.  There looks to be no problem at all with your server though.  Just an annoyance.
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DelAuthor Commented:
I checked the device manager and had no luck.
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funnyfingersCommented:
Is your last comment a mistake?  It says the same thing as your prior:o)
Did you check out my last comment?
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DelAuthor Commented:
yes I didn't see that my comment so I entered it again
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DelAuthor Commented:
I still cannot find these in services at all
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r-kCommented:
Try this:

(1) Download Autoruns from: http://www.microsoft.com/technet/sysinternals/utilities/Autoruns.mspx
(2) Run the program. It lists a bunch of things that start when Windows starts.
(3) From the menu bar, select Options, and uncheck "Include Empty Locations" and "check" "Hide Microsoft Entries"
    Important -> Then click the Refresh button in the toolbar.
(4) This will give you a shorter, more meaningful list.
(5) Examine that list for anything relating to those services.
(6) If not sure, you can use the File -> Save as.. option in Autoruns to save the list to a text file and then cut and paste it here.
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funnyfingersCommented:
Try run: cmd
set devmgr_show_nonpresent_devices=1
devmgmt.msc

Then show hidden devices.
Expand Non Plug and Play Drivers

Is it listed in here as grayed out?  If it is right click and uninstall.
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DelAuthor Commented:
that worked.  The services were grayed out and I uninstalled them.  Thanks so much for your help.
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funnyfingersCommented:
Do I get points:o)
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DelAuthor Commented:
I thought I did that correctly.  Let me know if you didn't get them
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r-kCommented:
To assign points you have to accept one or more of the answers:

 http://www.experts-exchange.com/help.jsp#hs5
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