New hard drive in Toshiba notebook PROBLEM
Posted on 2007-08-10
I have a notebook Toshiba Portege M400-S933 Tablet PC. It comes with a SATA drive and the BIOS can handle RAID. The original drive crashed so I bought a bigger and faster one: Hitachi 200GB 7,200rpms.
After physically installing the drive, I booted the notebook to install the OEM Toshiba recovery DVD. Within seconds I get this message telling me "HDD not initialized... restart and initiliaze HDD". I click on Yes and now I'm in a loop. Same message over and over. So I got inside the BIOS, and went to the last page (page #3). This page is for the RAID configuration on this notebook. The drive is reported, with correct size, model and brand. Status says OFFLINE. Above this it says drive is UNKNOWN. This is because the BIOS needs to know what RAID config it needs to use: JBOD, RAID0 or RAID1. I am trying to use the JBOD config obviously as it was before with the old drive. In order to do that I need to execute that command. This is where the fun begins: the BIOS warns me that the data will be destroyed, bla bla bla, etc. Then it asks: "Are you sure you want to do this? If Yes, press the key string written in manual". I looked in the manual everywhere. There is no such thing. I called Toshiba tech support, they told me I need to take it to a repair center. I asked them what the key string is, and they said they don't have that information. I called the third party authorized repair center. They never ran into this issue.
PLEASE HELP!! THis is nuts. Would I run into the same problem with an HP laptop? No. Toshiba is useless. The authorized repair center is doing its research as well. They have been nice and helpful. But the guy who wrote the BIOS for Toshiba should have the answer... right? :)
I tested the drive on a PC since it's a SATA drive. It is fine and no problem with the drive. Can be formatted, can be written to, etc. Toshiba authorized repair center said the size of the drive should not be a problem.
Model: Toshiba M400-S933
Part number: PPM40U-01000E
ACPI BIOS version: 3.40 (most recent BIOS version)
I checked Toshiba's website over and over. Nothing there either.