RDP issue

Posted on 2007-08-10
Last Modified: 2013-11-21
Not able to rdp in my lan. It was working yesterday, and now it is not. Pls help.
Question by:ibqti
    LVL 7

    Expert Comment

    gonna need more information than "it doesnt work".  be specific

    Author Comment

    not sure what else to tell you. i checked the windows firewall to make sure that i twas off, i made sure that remote access was still enabled, and i disabled the antivirus as a temporary measure. what else should i check?
    LVL 7

    Expert Comment

    are you rdping to a server, desktop?
    can you connect to it while attached to the same lan?
    what has changed since yesterday?

    Author Comment

    gotcha! yes to the server.
    i'm trying to connect from within the same lan
    nothing..that i know of.
    LVL 11

    Expert Comment

    Did you try restarting the server?
    LVL 77

    Accepted Solution

    Have you applied any Windows updates recently? If so some Windows updates require that the server be rebooted twice before Remote desktop is restored. Oddity, but true.

    If you have applied SP2 there are several known issues. Have a look at the following:

    If still having issues, run through the following check list. I would start with #8:
    1-try connecting using the IP of the remote computer not the computer name
    2-"allow users to connect remotely to this computer" must be enabled
    3-you must be a member of the remote desktop users group of the local machine (administrators are by default)
    4-if the workstation is a member of a server 2000/2003 domain you will have one of the 2 following check boxes, depending on the version, on the "Terminal Services Profile" of the users profile in Active Directory. Make sure it is checked appropriately. "Deny the user permission to log on to any terminal server", or "Allow Logon to Terminal Server"
    5-if XP SP2 or Server 2003 SP1 the firewall needs to be configured to allow remote connections ( I would disable for now for troubleshooting purposes)
    6-makesure any other software firewalls are disabled as well (for test purposes), including Internet security suites. Symantec's sometimes needs to be uninstalled or if using Symantec Antivirus some versions have "Internet Worm Protection" which can block Remote Desktop. Try disabling that as well.
    7-Verify the Remote Desktop User group has the rights to log on using Terminal Services.  Go to Control Panel | Administrative tools | Local Security Policy | Local Policies | User Rights Assignments ...make sure Remote Desktop Users is included in "allow logon through Terminal Services"  
    8-The terminal Services service must be running
    If you have access to the remote machine make sure it is "listening" for your connection. To do so at a command line enter (substitute port # if not using default 3389):
      netstat  -an  |find  "3389"
    You should get the following result:
    TCP    listening
    If not go to Start  | Run | services.msc and see if Terminal Services is started and set to automatic
    LVL 77

    Expert Comment

    by:Rob Williams
    Thanks ibqti.
    Cheers !

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How to improve team productivity

    Quip adds documents, spreadsheets, and tasklists to your Slack experience
    - Elevate ideas to Quip docs
    - Share Quip docs in Slack
    - Get notified of changes to your docs
    - Available on iOS/Android/Desktop/Web
    - Online/Offline

    Even if you have implemented a Mobile Device Management solution company wide, it is a good idea to make sure you are taking into account all of the major risks to your electronic protected health information (ePHI).
    Data center, now-a-days, is referred as the home of all the advanced technologies. In-fact, most of the businesses are now establishing their entire organizational structure around the IT capabilities.
    Here's a very brief overview of the methods PRTG Network Monitor ( offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
    In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor ( If you're interested in additional methods for monitoring bandwidt…

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    20 Experts available now in Live!

    Get 1:1 Help Now