mike2401
asked on
What's normal CPU/mobo temp?
A few days ago, I installed a new modem in my new Quad Core Gateway brand PC and left the side of my tower case off in case (in case I needed to go back in the case).
Last night, my pc rebooted 4 times without warning. The last time I was actually there in front of it. The fan made a sudden loud noise, the light on the power switch went out briefly, then it rebooted.
In the event log, there were multiple references to event 102 "power event". Each time, it did a VSS about 15 minutes before the reboot.
Interesting: 3 of the reboots overnight were exactly 1 hour apart (down to the minute).
I'm wondering if maybe the case being open is prevent the mobo from being cooled correctly as designed.
Maybe, the disk activity is heating things up and then it reboots?
I went into the bios and got the following readings.
Question: Do these look normal (within range?):
Case Open Temps:
CPU 42
Mobo 35.6
ICH 78.85
MCH 66
Voltage:
+12 = 12.195
+5 = 5.218
+3.3 = 3.351
CPU/UCCP 1.265
CPU Fan: 1279
Case Fan In: 0 (I don't believe there is an intake fan)
Case Fan out: 1639
Any thoughts would be very much appreciated!
Thanks,
Mike
Last night, my pc rebooted 4 times without warning. The last time I was actually there in front of it. The fan made a sudden loud noise, the light on the power switch went out briefly, then it rebooted.
In the event log, there were multiple references to event 102 "power event". Each time, it did a VSS about 15 minutes before the reboot.
Interesting: 3 of the reboots overnight were exactly 1 hour apart (down to the minute).
I'm wondering if maybe the case being open is prevent the mobo from being cooled correctly as designed.
Maybe, the disk activity is heating things up and then it reboots?
I went into the bios and got the following readings.
Question: Do these look normal (within range?):
Case Open Temps:
CPU 42
Mobo 35.6
ICH 78.85
MCH 66
Voltage:
+12 = 12.195
+5 = 5.218
+3.3 = 3.351
CPU/UCCP 1.265
CPU Fan: 1279
Case Fan In: 0 (I don't believe there is an intake fan)
Case Fan out: 1639
Any thoughts would be very much appreciated!
Thanks,
Mike
How much power supply you have? the temps you listed above is normal.
ASKER
Not sure (and not home now to check), but I think it's a 450 or 500 watt.
-Mike
This is the specs from their website:
Operating System
" Genuine Windows Vista" Home Premium
Processor
Intel® Core"2 Quad Q6600 Quad-Core Processor with VT
Each core operates at 2.40GHz | 2 x 4MB L2 cache | 1066MHz FSB
Chipset
Intel® G33 Chipset (Viiv")
Memory
2048MB DDR2 Memory, Dual Channel
(2 x 1024MB), 667MHz (PC2-5300)
Operates at 667MHz | expandable to 8GB
4 DDR2 slots (total) | 2 DDR2 slots (available)
Video
NVIDIA® GeForce® 8500GT (with 256MB onboard memory)
DirectX® 10, BluRay/HD-DVD Capable
Ports: VGA, DVI-I w/ HDCP, S-Video
TV Tuner6
Analog/digital TV tuner w/ 3-D Comb (PCIe)
Ports: (1) analog TV, (1) ATSC antenna, (1) S-Video, (2) Ports: (1) Analog TV, (1) ATSC Antenna, (1) S-Video, (2) Stereo Audio RCA, (1) stereo mini-jack audio, (1) S-Video, plus S-Video to Composite Video Dongle, Vista" Media Center remote control
Audio
Eight-channel (7.1) high-definition audio
Amplified stereo speakers (USB powered)
Hard Drive
500GB SATA II (7200rpm, 16MB cache)
Optical Drive
16x DVD+/-R/RW SuperMulti Drive
Up to 8.5GB with dual-layer media
Write max: 16x DVD+/-R, 8x DVD+R DL, 6x DVD-R DL, 8x DVD+RW, 6x DVD-RW, 12x DVD-RAM, 48x CD-R, 32x CD-RW
Read max: 12x DVD-ROM, 12x DVD-RAM, 48x CD-ROM
Digital Media Reader
High-Performance 15-in-1 Digital Media Card Reader up to 40x faster
xD-Picture Card", CompactFlash I (CF), CompactFlash II, Secure Digital" (SD), Mini Secure Digital" (Mini SD")7, Multi Media
Card" (MMC), Reduced Size MMC (RS-MMC)7, MMC Mobile7, MMC Plus, Memory Stick" (MS), Memory Stick Duo8, Memory Stick Pro, Memory Stick Pro Duo8, SmartMedia, IBM Microdrive", Gateway® Smart Copy Button and Integrated IR Receiver
Communications
56k ITU v.92 ready Fax/Modem (RJ-11 port)
Intel® 10/100 Mbps Ethernet LAN (RJ-45 port)
Interfaces
8 - USB 2.0 Ports (2 Front, 6 Rear)
2 - IEEE 1394 ports (1 front, 1 rear)
1 - VGA
3 - Analog inputs (front); Composite Video, left/right stereo audio
2 - PS/2 ports (keyboard and mouse)
5 - Audio (rear): center/sub, rear (stereo), side (stereo), line-in (stereo), front/headphones (stereo), microphone, S/PDIF Optical
2 - Audio (front): microphone, front/headphone (stereo)
1 - RJ-45 Ethernet port
1 - RJ-11 Modem Port
Expansion Slot
Total Available
1 - PCI-E x16 0 - PCI-E x16
1 - PCI-E x1 1 - PCI-E x1
2 - PCI 0 - PCI
Expansion Bays
Total Available
3 - 3 1/2" 1 - 3 1/2"
2 - 5 1/4" 1 - 5 1/4"
Gateway Portable Media Drive Bay
Input Devices
Elite multimedia keyboard
USB optical two-button wheel mouse
Case Design
Polished black faceplate
Dimensions
15.50" (H) x 7.25" (W) x 16.50" (D)
Weights
23.4 lbs. | 10.6 kg (system unit only)
Approximately 35.8 lbs. | 16.2 kg. (box)
Warranty
1 Year Parts and Labor Limited Warranty9
-Mike
This is the specs from their website:
Operating System
" Genuine Windows Vista" Home Premium
Processor
Intel® Core"2 Quad Q6600 Quad-Core Processor with VT
Each core operates at 2.40GHz | 2 x 4MB L2 cache | 1066MHz FSB
Chipset
Intel® G33 Chipset (Viiv")
Memory
2048MB DDR2 Memory, Dual Channel
(2 x 1024MB), 667MHz (PC2-5300)
Operates at 667MHz | expandable to 8GB
4 DDR2 slots (total) | 2 DDR2 slots (available)
Video
NVIDIA® GeForce® 8500GT (with 256MB onboard memory)
DirectX® 10, BluRay/HD-DVD Capable
Ports: VGA, DVI-I w/ HDCP, S-Video
TV Tuner6
Analog/digital TV tuner w/ 3-D Comb (PCIe)
Ports: (1) analog TV, (1) ATSC antenna, (1) S-Video, (2) Ports: (1) Analog TV, (1) ATSC Antenna, (1) S-Video, (2) Stereo Audio RCA, (1) stereo mini-jack audio, (1) S-Video, plus S-Video to Composite Video Dongle, Vista" Media Center remote control
Audio
Eight-channel (7.1) high-definition audio
Amplified stereo speakers (USB powered)
Hard Drive
500GB SATA II (7200rpm, 16MB cache)
Optical Drive
16x DVD+/-R/RW SuperMulti Drive
Up to 8.5GB with dual-layer media
Write max: 16x DVD+/-R, 8x DVD+R DL, 6x DVD-R DL, 8x DVD+RW, 6x DVD-RW, 12x DVD-RAM, 48x CD-R, 32x CD-RW
Read max: 12x DVD-ROM, 12x DVD-RAM, 48x CD-ROM
Digital Media Reader
High-Performance 15-in-1 Digital Media Card Reader up to 40x faster
xD-Picture Card", CompactFlash I (CF), CompactFlash II, Secure Digital" (SD), Mini Secure Digital" (Mini SD")7, Multi Media
Card" (MMC), Reduced Size MMC (RS-MMC)7, MMC Mobile7, MMC Plus, Memory Stick" (MS), Memory Stick Duo8, Memory Stick Pro, Memory Stick Pro Duo8, SmartMedia, IBM Microdrive", Gateway® Smart Copy Button and Integrated IR Receiver
Communications
56k ITU v.92 ready Fax/Modem (RJ-11 port)
Intel® 10/100 Mbps Ethernet LAN (RJ-45 port)
Interfaces
8 - USB 2.0 Ports (2 Front, 6 Rear)
2 - IEEE 1394 ports (1 front, 1 rear)
1 - VGA
3 - Analog inputs (front); Composite Video, left/right stereo audio
2 - PS/2 ports (keyboard and mouse)
5 - Audio (rear): center/sub, rear (stereo), side (stereo), line-in (stereo), front/headphones (stereo), microphone, S/PDIF Optical
2 - Audio (front): microphone, front/headphone (stereo)
1 - RJ-45 Ethernet port
1 - RJ-11 Modem Port
Expansion Slot
Total Available
1 - PCI-E x16 0 - PCI-E x16
1 - PCI-E x1 1 - PCI-E x1
2 - PCI 0 - PCI
Expansion Bays
Total Available
3 - 3 1/2" 1 - 3 1/2"
2 - 5 1/4" 1 - 5 1/4"
Gateway Portable Media Drive Bay
Input Devices
Elite multimedia keyboard
USB optical two-button wheel mouse
Case Design
Polished black faceplate
Dimensions
15.50" (H) x 7.25" (W) x 16.50" (D)
Weights
23.4 lbs. | 10.6 kg (system unit only)
Approximately 35.8 lbs. | 16.2 kg. (box)
Warranty
1 Year Parts and Labor Limited Warranty9
Dont guess, use this free tool to calculate your power supply see it meets with your hardware configuration:
http://www.extreme.outervision.com/psucalculator.jsp
http://www.extreme.outervision.com/psucalculator.jsp
ASKER
Thanks, that's a good link. Since this is a mass market retail pc, I doubt the power supply is under-powered.
Mike
Mike
>> 3 of the reboots overnight were exactly 1 hour apart << that is strange; looks more like malware than a hardware failure. Anyway, since it does not work as it should, i would return it and ask for a replacement.
ASKER
It looks like the temps are in range.
I decided to FDISK the whole thing and start from scratch.
There's no substitute for a clean install.
Mike
I decided to FDISK the whole thing and start from scratch.
There's no substitute for a clean install.
Mike
that is true - post back if everything is ok !
ASKER
yes, everything seems ok and much cleaner.
thx!
Mike
thx!
Mike
Your power supply might be failing even though it is not dead yet.Clean install of the OS would seem to fix that as may be you are using fewer system recourses and the power supply doesnt need to spin as fast.Try playing a game or something that would load the PC to the top to see if the reboot will happen again.Apart from the CPU temperature,the rest of the temperatures look too high to me.My mobo doesnt reach more than 20-25 degrees.
I had an occassion where the PC was randomly rebooting for six months before the PSU died completely.So if you dont want to fry something,you better check it out
I had an occassion where the PC was randomly rebooting for six months before the PSU died completely.So if you dont want to fry something,you better check it out
ASKER
Here's a follow-up: everything was fine after my fresh vista install.
Until . . . .
I enabled that pesky bubles screen saver in vista. The problem of spontaneous reboots started again.
I turned that off, and will report back.
Mike
Until . . . .
I enabled that pesky bubles screen saver in vista. The problem of spontaneous reboots started again.
I turned that off, and will report back.
Mike
Hopefully that was your problem.
Turn off "Automatically restart on system failure" by going to Control Panel-System-click the Advanced tab-Start up and Recovery".If the computer restarts,you are going to get a BSOD screen that might tell you the exact problem.Also check the event viewer for errors.
Turn off "Automatically restart on system failure" by going to Control Panel-System-click the Advanced tab-Start up and Recovery".If the computer restarts,you are going to get a BSOD screen that might tell you the exact problem.Also check the event viewer for errors.
ASKER
Interestingly, I had turned off the restart automatically after it crashed overnight. Then, 15 minutes after idle, when mr. bubbles screen save kicked in, it spontaneously rebooted right before my eyes, without a blue screen of death.
I did check the event viewer and saw no clues.
Not a big deal, I just turned off the bubbles, but it did surprise me I didn't get the blue screen clue.
I did check the event viewer and saw no clues.
Not a big deal, I just turned off the bubbles, but it did surprise me I didn't get the blue screen clue.
ASKER CERTIFIED SOLUTION
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ASKER
BTW, I found out that it was related to a faulty ACPI implementation by Intel on the MOBO used in my GM5478. Sadly, I don't remember the exact name of the task I deleted, but it sounds familiar.
Here's a ms technet thread on the subject:
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2164801&SiteID=17
Here's a ms technet thread on the subject:
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2164801&SiteID=17
ASKER
Sorry, I lost track of this. I just requested in the community forum to close it without deleting because there is lots of good reference info in this thread.
Thanks,
Mike
Thanks,
Mike
Closed, 500 points refunded.
Lunchy
Friendly Neighbourhood Community Support Moderator
Lunchy
Friendly Neighbourhood Community Support Moderator