Templates in Certification Authority showing Element not Found

Posted on 2007-08-10
Last Modified: 2012-08-13
We are having a problem with our Certification Authority. It is running on Windows 2003 Ent x64 SP2.
When you click on the Templates node it says "Template information could not be loaded: Element not Found".
I tried issuing a certificate from our webserver and it is sitting in the Failed Requests node with the following errors:

Request status code: Element not found. 0x80070490 (Win32: 1168)
Request Disposition Message: Denied by Policy Module 0x80070490, Certificate Services could not find required Active Directory information

We need to get this working asap. Can anyone help???
Question by:leatherleaf

    Expert Comment

    I'm having a very similar problem, Am trying to add a custom template, and it's not showing up in Certificate Templates, and so when trying to request a new cert from Cisco ACS i get the same error you do:

    Event Type:      Warning
    Event Source:      CertSvc
    Event Category:      None
    Event ID:      53
    Date:            8/11/2007
    Time:            9:53:33 PM
    User:            N/A
    Computer:      xxxx
    Certificate Services denied request 10 because The request contains no certificate template information. 0x80094801 (-2146875391).  The request was for S=xxx C=xx, O=xxxxx, CN=xxxxxxxxx.  Additional information: Denied by Policy Module  0x80094801, The request does not contain a certificate template extension or the CertificateTemplate request attribute.

    For more information, see Help and Support Center at

    Anyone have any answers? I'll update if I find anything myself.

    Author Comment

    I ended up calling Microsoft on this. We had to use adsiedit to manually re-enter the ca certificate. I don't know the exact steps and I would NOT recommend that this be done without a Microsoft tech walking you through each step. They said if the cert re-install didn't work then the solution is to re-install CA on the server.
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