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Screen Resolution problems that can't be resolved by properties setting

A client brought me her Dell computer stating that her daughter had clicked a button that changed her screen resolution and made the display so big that she could not navigate around the screen. I have attempted to change the resolution via the Desktop Screen Properties. The resolution is at its max and yet the screen only shows a very small amount and I cannot "move" the boxes to respond to the available commands. This is a new one on me and I need some Help determining what setting creat this magnified view and how they can be changed. Any help will be appreciated.
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ergenbgr
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ergenbgr
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2 Solutions
 
KevinSHICommented:
Try to boot in safe mode or in vga mode. then you should be able to change resolution

To change the way your XP boot. pound the f8 key during your boot (right after the POST screen)
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duffman76Commented:
They may have changed the video card driver or put it in an incompatible mode.  If the resolution max is something like 640X480 reload the video card drivers
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SysExpertCommented:
In addition, the change may have been made on the monitor itself.

Try a different monitor.

 
I hope this helps !
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ergenbgrAuthor Commented:
I tried safe mode and get the same result. I also tried a different monitor; same result.
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nobusCommented:
try a system restore to a previuos date
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ergenbgrAuthor Commented:
I tried to boot using the most recent configuration that worked. I will try a reinstall/repair from my windows disk. Thanks to all for offering advice
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nobusCommented:
that is not the same; try a system restore
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KevinSHICommented:
Did you try VGA mode
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seehearCommented:
Try uninstalling the monitor in device manager, and or updating the driver; again in device manager.
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