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Missing messages - showing up in "filtered"?

We are on Blackberry Enterprise Server 4.1.

We have a user who was not synchronizing for several days, so we had her take battery out & put back in. Now it is synchronizing but she is missing several days of messages.  Also, looking on the BES, she shows over 300 "filtered" messages.  We have not set up any filters.

Any ideas about filtered messages?

Thanks,

Tom
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TomJatABRG
Asked:
TomJatABRG
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1 Solution
 
duffman76Commented:
I know you mentioned that you have no filters but under blackberry manager do you have set under email settings, "Don't forward messages to device when none of the rules apply"  She should have a bunch of pending messages instead of filtered otherwise.  
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TomJatABRGAuthor Commented:
Hey Duff,

I don't see where you are referring to in the blackberry manager.

Tom
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duffman76Commented:
The blackberry desktop manager software installed on the client machine.
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TomJatABRGAuthor Commented:
I do see this now in the BlackBerry Enterprise Server software, and the default action under filters is to forward messages to the blackberry device, so I don't think that is the issue.

Thanks,

Tom
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TomJatABRGAuthor Commented:
The messages are there after all - thanks for your time.

Tom
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