Windows cannot connect to the printer

I have a user who is trying to print but for some reason she can't connect to the print server. The user can ping every server except the print server. However, I can ping her computer from the print server. I tried restarting the print spooler service on her machine and the server. I even tried going into the spool file on her machine and deleting the .shd and .spl spool files. The only thing I haven't tried is rebooting the server, but I really don't want to do that for 1 user. The other weird thing is that other people at her location can print fine it's only her PC.  Does anyone have any ideas as to what the problem could be?
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Any error messages? Have you verified her TCP/IP settings against a known good configuration? Although you can Ping the machine, there may be something as simple as a typo, or an entry in the HOSTS or LMHOSTS file gumming up the works.
dkwymerAuthor Commented:
The only error message was saying that the spool service hadn't started but it was clearly started. I just did a repair install of XP so I'm going to see what that does.
dkwymerAuthor Commented:
The repair install didn't work. The user still isn't able to access the print server. They can access all other servers but just not the print server.  I also got another odd problem, after the repair install, I wasn't able to do windows updates.  I installed windows installer 3.1 and still wasn't able to do them. I don't know what the deal is with that. As far as the printer problem, I'll try checking the host and lmhost file and see what I find there.
dkwymerAuthor Commented:
I restarted the print server and the user was able to print fine. As for the updates. Apparently when you do a repair install, it wipes out all updates. In order for the updates to work again, I had to reinstall windows update agent 3.0. The link is    Sorry, I forgot to update that this issue is resolved.   Thanks
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