Windows cannot connect to the printer

Posted on 2007-08-10
Last Modified: 2008-01-09
I have a user who is trying to print but for some reason she can't connect to the print server. The user can ping every server except the print server. However, I can ping her computer from the print server. I tried restarting the print spooler service on her machine and the server. I even tried going into the spool file on her machine and deleting the .shd and .spl spool files. The only thing I haven't tried is rebooting the server, but I really don't want to do that for 1 user. The other weird thing is that other people at her location can print fine it's only her PC.  Does anyone have any ideas as to what the problem could be?
Question by:dkwymer
    LVL 26

    Expert Comment

    Any error messages? Have you verified her TCP/IP settings against a known good configuration? Although you can Ping the machine, there may be something as simple as a typo, or an entry in the HOSTS or LMHOSTS file gumming up the works.

    Author Comment

    The only error message was saying that the spool service hadn't started but it was clearly started. I just did a repair install of XP so I'm going to see what that does.

    Author Comment

    The repair install didn't work. The user still isn't able to access the print server. They can access all other servers but just not the print server.  I also got another odd problem, after the repair install, I wasn't able to do windows updates.  I installed windows installer 3.1 and still wasn't able to do them. I don't know what the deal is with that. As far as the printer problem, I'll try checking the host and lmhost file and see what I find there.

    Author Comment

    I restarted the print server and the user was able to print fine. As for the updates. Apparently when you do a repair install, it wipes out all updates. In order for the updates to work again, I had to reinstall windows update agent 3.0. The link is    Sorry, I forgot to update that this issue is resolved.   Thanks
    LVL 1

    Accepted Solution

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