blackberry activation

Posted on 2007-08-10
Last Modified: 2013-11-05
i have a user I tried to activate it went about three minutes and failed. what shoudl I do
Question by:zenworksb
    LVL 26

    Expert Comment

    Assuming this was a new device, did you charge the battery before trying the activation? If so, you may need to contact your vendor for support.

    Author Comment

    it says no pin in status on teh blackberry server
    LVL 26

    Expert Comment

    Go to Options | Advanced Options | Security on the device and try regenerating a new encryption key. This should work if the account is still on the BES. It this doesn't work, you may have to delete the BES account on the BES and recreate it and then try activating the device again.
    LVL 10

    Accepted Solution

    Since it could be many things I willl give you all the details.  I would first make sure that the blackberry shows the carrier on the main screen such as Cingular.  If it does not show that then I would talk to your provider.  If that is there I would hook it up to a machine with the blackberry destkop manager running and let it activate that way.  It is usually easier then trying to use enterprise activation.  If that doesn't work then You can recreate the encryption key like souseran mentioned or

    From the main screen click options
    Click advanced options
    Click host routing table
    Click the scroll wheel
    Click register handheld

    If none of that works you can even try hooking it up to the server and activating it that way but you shouldn't have to do that.  


    Expert Comment

    First since the device failed
    you will need to wipe the device
    Also if you can .. Have the persons e-mail account open infront you and look to see if the persons e-mail is processing the encryption key correctly

    All else fails.. call your carrier to help trouble shoot. If they cannot help you they will send you to RIM

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