I've got the dreaded yellow exclamation mark in device manager against the DVD/CD ROM drive with the error message Windows cannot load the device driver for thsi hardware. The driver may be corrupt or missing. (Code 39). The hardware is listed as HL-DT-ST DVDRAM GMA-4082N. MAchinE is running XP and s a HP pavilion laptop
I suspect either an up date to Itunes recently or a freeview didgital TV encoder installation on a usb attachment was the cause.
To recover I've tried the Windows restore points - not worked
Norton Goback - again not worked.
Deleting the drivers - reboot and allow windows to re install - not worked.
In Safe mode again deleting the drivers - rebooting and allowing XP to reinstall - not worked.
Used the HP repair windows facility - and guess what - yes you are correct not worked.
The only option I can see now is to do a full XP reinstall but because I think this will format hard drives - I'd prefer not to do this because of all the good stuff on the PC such as Itunes where I'd probably lose my purchase history, logins etc etc .
Any expert out there advise any other solution or course of action please - I'd be very grateful