Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2196
  • Last Modified:

Some Hotkeys not working correctly

Hi All

I have just installed a Microsoft Wireless Comfort keyboard & Wireless Optical Mouse 2.0.  I have had a devil of a job to get this working at all and now appear to be left with one problem (until I notice another one!).  The majority of the hotkeys do not work.  At present, I have left all the settings as standard i.e. have not tried to customise any of these keys.  If I press one of the buttons, say Email or Web/Home or Calculator, the system tells me that 'the current assignment for this key is not available' and suggests I re-assign it.  The My Documents button works, as does the Sleep button.  The alternative commands for the function keys (F1 through F12) do not seem to work regardless of whether F lock is on or off.

I run a standard Windows XP machine with Outlook 2003 and IE Explorer 7 and am logged in as an Administrator.  All service packs are up to date.  Have tried these with F lock on and off but the problem persists.

The keyboard driver is 6.10.155.0 - description is Microsoft USB Dual Receiver Wireless Keyboard (intelliType Pro).  I downloaded the drivers for both the keyboard & mouse from the Web.  When selecting the model from the list supplied when installing the driver, I selected 'Wireless Comfort Keyboard'.  No model number is specified, presumably because this is release 1.0A.

I have 'updated' the settings using the Update option in the Keyboard properties screen and also pressed the 'connect channel' button several times, having first pressed the relevant button on the receiver and waiting for all the lights to stop flashing.

Don't know if the following is relevant but ... As I say, I have had a great deal of trouble getting this to work at all.  I followed the installation instructions - iinstalled software first (from CD) , plugged into USB port etc. but the keyboard would not work at all.  If I tried to use the mouse to go to the Control Panel the system hung & I had to switch off/on again - could not shut down.  Took the system back to a previous restore point & tried again.  Could only get the keyboard working only by plugging the PS/2 cable in as well as the USB cable.

Then had problems with the mouse - slow, click sometimes didn't work etc.  Dug around the web for some information & subsequently changed the referesh rate on my monitor which seems to have done the trick.  Mouse is now responding properly.  Then realised that, presumably because I had the PS/2 cable in, the keyboard was not using the IntelliType driver.  Have unplugged the PS/2 cable & the keyboard is responding without it & also using the IntelliType driver.  WIth regard to the drivers, installing them from the CD supplied with the hardware caused all sorts of oddities including hanging during installation, hence I downloaded from the Web.  I re-booted in between the various changes.  

This is driving me to distraction!!!!  Can anyone please tell me what I am doing wrong & how I can put this right?  Whatever happened to plug & play?

Many thanks in advance.
Monte
0
MonteDelMar
Asked:
MonteDelMar
  • 5
  • 3
2 Solutions
 
turbo12Commented:
Questions:
1. What keyboard were you using before this one? Did it come with the computer?
2. Did your previous keyboard have HotKeys? If so, did you remember to uninstall it?
0
 
BibliophageCommented:
Suggestion.  Remove any and all keyboard and mouse drivers from Add/Remove programs in the Control Panel.

That includes the Microsoft Intellitype drivers.

Reboot the machine, so that it's hopefully clean.

Reinstall the recent drivers you downloaded.   If you had a Logitech keyboard, you'll find extra programs such as the "Logitech Messenger", and similar - get rid of all of them.

Also, If you have another device by the same manufacturer as your old keyboard/mouse, such as the Logitech webcams - unplug that, at least temporarily.
0
 
turbo12Commented:
Yes, that's what I was going to suggest. Try the steps outlined by Bibliophage.  Let us know if that works or not.

One other suggestion:  While troubleshooting this problem, disconnect ALL other USB devices.  You'll only need the keyboard, mouse and monitor connected until the problem is solved.
0
Enhanced Intelligibility Without Cable Clutter

Challenge: The ESA office in Brussels wanted a reliable audio conference system for video conferences. Their requirement - No participant must be left out from the conference and the audio quality must not be compromised.

 
MonteDelMarAuthor Commented:
Thank you both for your suggestions.  

My previous keyboard/mouse was a Belkin wireless combination but running on standard Windows drivers rather than Belkin ones.

Following your recommendations, I unplugged all USB devices except for the keyboard/mouse USB connection.  I then un-installed the IntelliType & IntelliPoint drivers from the Control Panel and, for good measure, removed the keyboard and mouse via Device Manager.  Re-booted machine.  Tested the function keys prior to installing the IntelliType drivers - the Mail, Calculator and Web/Home buttons worked but none of the others.  Installed the drivers - the only button that works now is My Documents, all the others say that 'the current assignment for this customisable key is not available'.  Tried going through the process of re-assigning a key to the program it's already assigned to (e.g. Mail button -> Outlook) but no change. Re-booted a couple of times and also pressed the connection buttons on the receivre and keyboard a few time but still no change.

I'm sure that I've chosen the correct driver (Wireless Comfort Keyb oard) because, when I look at the Key Settings tab, the key names (and photo) match - which they don't if I choose any other driver.  I've also checked the settings in Device Manager and the keyboard & mouse are using the MS USB Dual Receiver Wireless Keyboard (IntelliType Pro) and MS USB Dual Receiver Wireless Mouse (IntelliPoint) drivers respectively.

Is there anything else you can suggest, please?

Many thanks.
0
 
turbo12Commented:
Thank you for being patient and going through all these steps so we can help you troubleshoot the problem.

It seems there is a Microsoft fix for this.  Also, you may experience problems if your computer is a Sony Vaio (if so, let us know).

Here's the help article: http://support.microsoft.com/kb/306356/en-us

NOTE: The article is confusing as it calls your keyboard "The Office Keyboard".  I am guessing the hotkeys on this keyboard help with Microsoft Office/Outlook functions, right?

The article mentions symptoms and recommends that you use the PS/2 connection, but never promises that all buttons will work with that configuration.

You do not have to settle for that however.  Here's an excerpt from the article:

If you want to use the USB port, follow these steps:
1.      Download and install the IntelliType Pro 2.0 software. The following file is available for download from the Microsoft Download Center:
DownloadDownload the Itp2_21engallmsi.exe package now. (http://www.microsoft.com/hardware/mouseandkeyboard/download.mspx) For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 (http://support.microsoft.com/kb/119591/EN-US/) How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
2.      Update the HID keyboard drivers:
a.       Click Start, and then click Control Panel.
b.       In Control Panel, click Performance and Maintenance, and then click System.
c.       Click the Hardware tab, and then click Device Manager.
d.       In Device Manager, expand Keyboards, and then double-click HID Keyboard.
e.       Click the Driver tab, and then click Update Driver.
f.       In the Hardware Update Wizard, click Install from a list or specific location, and then click Next.
g.       Insert your device software CD-ROM, click to select Include this location in the search, and then in the file name drop-down box, type the following path:
CD-ROM or DVD-ROM drive: \Keyboard\Setup\Msh\Kbd\ Mskbd.inf
h.       Click Next.
i.       Follow the on-screen instructions to complete the installation process.

When the process is complete, Office Keyboard appears in place of the generic entry in Device Manager.
3.      Update the universal serial bus controllers driver:
a.       In Device Manager, expand Universal Serial Bus controllers, and then double-click USB composite device.
b.       Click the Driver tab, and then click Update Driver.
c.       In the Hardware Update Wizard, click Install from a list or specific location, and then click Next.
d.       Insert your device software CD-ROM, click to select Include this location in the search, and then in the file name drop-down box, type the following path:
CD-ROM or DVD-ROM drive: \Keyboard\Setup\Msh\Kbd\ Mskbd.inf
e.       Follow the on-screen instructions to complete the installation process.

When the process is complete, Office Keyboard appears in place of the generic entry in Device Manager.
4.      Update the HID-compliant consumer driver:
a.       In Device Manager, expand Human Interface Devices, and then double-click HID compliant consumer control device.
b.       Click the Driver tab, and then click Update Driver.
c.       In the Hardware Update Wizard, click Install from a list or specific location, and then click Next.
d.       Insert your device software CD-ROM, click to select Include this location in the search, and then in the file name drop-down box, type the following path:
CD-ROM or DVD-ROM drive: \Keyboard\Setup\Msh\Kbd\ Mskbd.inf
e.       Follow the on-screen instructions to complete the installation process.

When the process is complete, Office Keyboard appears in place of the generic entry in Device Manager.
5.      Update the HID-compliant device driver:
a.       In Device Manager, expand Human Interface Devices, and then double-click HID compliant device.
b.       Click the Driver tab, and then click Update Driver.
c.       In the Hardware Update Wizard, click Install from a list or specific location, and then click Next.
d.       Insert your device software CD-ROM, click to select Include this location in the search, and then in the file name drop-down box, type the following path:
CD-ROM or DVD-ROM drive: \Keyboard\Setup\Msh\Kbd\ Mskbd.inf
e.       Follow the on-screen instructions to complete the installation process.

When the process is complete, Microsoft Office keyboard Consumer Collection appears in place of the generic entry in Device Manager.
6.      Update the HID-compliant consumer control device driver:
a.       In Device Manager, expand USB Human Interface Device, and then double-click HID compliant consumer control device.
b.       Click the Driver tab, and then click Update Driver.
c.       In the Hardware Update Wizard, click Install from a list or specific location, and then click Next.
d.       Insert your device software CD-ROM, click to select Include this location in the search, and then in the file name drop-down box, type the following path:
CD-ROM or DVD-ROM drive: \Keyboard\Setup\Msh\Kbd\ Mskbd.inf
e.       Follow the on-screen instructions to complete the installation process.

When the process is complete, Microsoft Office Keyboard (USB) appears in place of the generic entry in Device Manager.
7.      Update the HID-compliant consumer control device driver for HotKeys:
a.       In Device Manager, expand Human interface devices, and then double-click HID compliant consumer control device.
b.       Click the Driver tab, and then click Update Driver.
c.       In the Hardware Update Wizard, click Install from a list or specific location, and then click Next.
d.       Insert your device software CD-ROM, click to select Include this location in the search, and then in the file name drop-down box, type the following path:
CD-ROM or DVD-ROM drive: \Keyboard\Setup\Msh\Kbd\ Mskbd.inf
e.       Follow the on-screen instructions to complete the installation process.

When the process is complete, Microsoft Office Keyboard Hotkeys (USB) appears in place of the generic entry in Device Manager.
f.       When you are prompted, restart your computer.
8.      After the system restarts, return to Device Manager. If any yellow exclamation marks appear in Device Manager, follow these steps:
a.       Right-click the device that is marked, and then click Remove.
b.       When the removal process is complete, right-click Keyboard, and then click Scan for Hardware Changes.
c.       Follow the on-screen instructions to complete the scanning process, and then restart your computer.
======================
Let us know if this helps.  This is why IT people get the big money.....it keeps them from going nuts doing all this!  :)
0
 
MonteDelMarAuthor Commented:
Sorry to have taken so long to get back - have had a challenging couple of weeks :-)

Not using a Sony Vaio - although I do have one of those & that is one of the things that has been challenging me recently.  

I followed the link to (http://www.microsoft.com/hardware/mouseandkeyboard/download.mspx) link from the instructions above.  This gives you the option to download the latest driver for the Wireless Comfort keyboard - nothing else seemed relevant.  I've actually downloaded this before but did so again & re-installed again.  It didn't seem as though anything improved at that point & I had to move onto other work.  However, I did manage to get a couple of the favourites buttons working - but not Mail, Calendar etc.  Since re-installing the driver, I have been working with this keyboard - just using the ordinary functionality - but not had time to look at the other issues until today.  Guess what?  All working exactly as it should.

I know this sounds unbelievable but I truly did download & re-install this driver more than once in the past plus re-booted, changed things in the device manager, changed the mouse/keyboard channels etc. etc.  Honestly, truthfully, cross my heart, I did & the problems continued - but now, everything is OK.  The one obscure change that I needed to make to my setup was to change the monitor resolution - without this the mouse that came with the keyboard ran slowly/juddered & was inaccurate.  Now that it works it is a great keyboard.

Thank you very, very much for you help & patience.  You guys deserve medals, not just points.

Monte
0
 
turbo12Commented:
Sometimes, and I'm sure the others will agree, working with computers is a dance of WHAT you do WHEN.  So, I'm guess we simply found the correct dance steps at some point.  :)
0
 
MonteDelMarAuthor Commented:
Indeed :-)

How do I close this question?  I *think* that if I click 'Accept as solution' on the last post, the others get removed - but they are relevant to the final answer.  should I click 'Accept multiple solutions' & award all the points to Turbo12 & either spread them around the different responses or allocate them to one?  What about adding this to the Knowldegebase?  

Thanks
Monte
0
 
turbo12Commented:
I'd spread the points around.
0

Featured Post

Evaluating UTMs? Here's what you need to know!

Evaluating a UTM appliance and vendor can prove to be an overwhelming exercise.  How can you make sure that you're getting the security that your organization needs without breaking the bank? Check out our UTM Buyer's Guide for more information on what you should be looking for!

  • 5
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now