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Microsoft, Windows XP home, SP2, system32\drivers\ntfs.sys missing or corrupt

Does anyone have any info on what is causing this message?

I have now four customers with this same type of error message.   They all have proper antivirus, firewall, Ad Aware, Spybot etc.

Any help appreciated.

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rpollitt
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rpollitt
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LeeTutorretiredCommented:
Some possible reasons for it, as well as the way to solve the problem are on this page:

http://www.computerhope.com/issues/ch000876.htm
Missing or corrupt c:\windows\system32\drivers\ntfs.sys.
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mark_seymourCommented:
Here is the official Microsoft page on the error - http://support.microsoft.com/kb/555531/en-us
The advice is the same as above really. This normally works although we have seen it come back a few times.

We sometimes also see this error when there is a CD in the drive (even if not bootable) or a USB pendrive/memory stick, removing either of these gets the PC booting again (until you forget and leave it in that is!).
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LeeTutorretiredCommented:
rpollitt, any feedback?
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rpollittAuthor Commented:
I was amazed at the number of responses to my question.

On PC #1, I replaced the NTFS.SYS file using the Recovery Consode.
Windows was restored, but I was stuck with a sign on request for a password.  There was no password.
I reinstalled Windows but then the PC started cutting out and rebooting.
This was due to a bad ram chip.   Working beautifully now.


On PC #2 I ran the Recovery Console and replaced NTFS.SYS.  Didn't solve problem.
I ended up putting my own hard drive in the customers PC and running a virus check.
It found and corrected 19 viruses.  PC now working fine.

As an aside, I use NOD32 and love it.  I wondered if NOD32 had a Recovery Disk similar to Norton.
Unfortunately they don't.

All your help is much appreciated.

Ron Pollitt








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