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CODE 39 with my TSSTcorp CD/DVDW ts-L532U drive

I have a Gateway MX7527 laptop whose cdrom is getting a code 39 error from windows xp media center edition (I know...I hate it) and says, specifically, "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

It won't read any cds or anything...occasionally it does, but it's very rare.  Essentially the drive doesn't work.  I'm not super familiar with firmware and stuff like that, but some people that had some sort of problem like this did a firmware update...and I don't know how to do that, nor where to find that.  Really, I don't know what to do, I've tried uninstalling and reinstalling the drive but it did nothing.  After I did that, it said, "A problem occurred during hardware installation.  Your new hardware might not work properly."

So...I'm lost as to what I should do.  I don't know where to find even the basic drivers for my cdrom so I can just reinstall them, nor anything like that...and I'm looking everywhere...any help would be appreciated.

Thanks

imatool
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imatool
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imatool
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PUNKYCommented:
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imatoolAuthor Commented:
well, that kind of fixed it actually...I removed the upper and lower filters using the second option given by punky.  The device now "is properly working."

However, my cdrom now makes really weird sounds when it's trying to read the cds in my drive and when it finally opens it doesn't show that the cd has anything, when it definitely has data on it.  I don't know if there's something else I need to do to fix that.  Maybe someone knows why it is doing that.
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PUNKYCommented:
Check the CD on other system see if it works fine there.
Have you installed chipset driver for the system motherboard? and have you recently installed any burn / copy software? If so, remove it. Normally, you wont need any drivers for DVD / CD.
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imatoolAuthor Commented:
well, I know the cd works, because it worked on this cd drive about 10 minutes ago...and then I have to try putting it in about 15 times before it finally does work.  I haven't installed anything that does any kind of burning/copying except for itunes, but I've had that for over a year, and that has never changed anything.  It's a laptop, and I've never seen any chipset drivers for the motherboard either.  That's why I'm so confused.  It makes a really strange sound when it tries to read discs...it's like it's got something caught inside and it's clicking pretty quick as it tries to get the cd up and running.  I don't see anything inside of it, and I've heard of other people having similar problems like this.  I just don't know how to fix it.  It decides when it wants to work, and that's what I hate about it, because I sometimes really need it and can't use it.  Ideas???
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imatoolAuthor Commented:
ok, now i feel like an idiot...ummm...i just blew into the drive to see if I could remove anything there, then I cleaned the lens of the laser, and checked to make sure that the thing that spins the cd (don't know the technical term...haha) was spinning alright...and i put the cd in and it worked like a charm...but I'll keep you posted if it acts up again...and if it doesn't then you get the points.  :)  Thanks!
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PUNKYCommented:
Try to boot system with xp installation cd disk inside that drive, if it boots into installation process, then your cd is fine (then you can abort installation process use F3). Try that and post back.
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PUNKYCommented:
Glad to here though.
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imatoolAuthor Commented:
Looks like the deleting of those upper and lower filters fixed the code 39, but my cleaning the drive out fixed it's not reading drives...HAHA.  Thanks a lot.  I don't have the winxp cd...it's in another city at the moment.  I'll try that when I go back in 2 weeks.  :)
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