I have a Gateway MX7527 laptop whose cdrom is getting a code 39 error from windows xp media center edition (I know...I hate it) and says, specifically, "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
It won't read any cds or anything...occasionally it does, but it's very rare. Essentially the drive doesn't work. I'm not super familiar with firmware and stuff like that, but some people that had some sort of problem like this did a firmware update...and I don't know how to do that, nor where to find that. Really, I don't know what to do, I've tried uninstalling and reinstalling the drive but it did nothing. After I did that, it said, "A problem occurred during hardware installation. Your new hardware might not work properly."
So...I'm lost as to what I should do. I don't know where to find even the basic drivers for my cdrom so I can just reinstall them, nor anything like that...and I'm looking everywhere...any help would be appreciated.