ipconfig error (winsock)

Posted on 2007-08-11
Medium Priority
Last Modified: 2008-01-09

I'm getting the following error when typing in ipconfig An internal error occured: The request is not supported. Please contact Microsoft Product Support SErvices for further help. Additonal information: Unable to query host name.
I've tried the Microsoft steps here http://support.microsoft.com/?kbid=811259 for removing the registry keys rebooting and then reinstalling TCP. But the Winsock registry keys that should be there (10) do not all show up. I'm getting 4/10 required keys. I've uninstalled NIS Norton Security but the above command does not work. Also the DHCP and DNS services are not running and when trying to start them says there are dependencies. Also the TCP/IP Protocol Driver is showing in device manager as not present or not working properly. Also I found an article forget which one which list the TCP (tcpip.sys) files which should be present and they seem to all there. I have tried the netsh winsock reset and the netsh int ip reset. Does not work either one. Any suggestions or help would be greatly appreciated
Question by:eh936
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Expert Comment

ID: 19678054
LVL 31

Expert Comment

ID: 19678516
Yes, I've had this problem with NIS.  Having removed NIS completely, and then rebooting, I recollect that removing the network card from the Device Manager is about the only way to cure the problem in some circumstances.  Shut the pc down.  Switch it back on again, New Hardware should be found: your network card.  The driver disk may be required.  

Make sure you have the NIC driver disk and mainboard drivers to hand when doing this.

Author Comment

ID: 19679682
Thanks to both replies.

I tried the winsock manual repair according to the Microsoft article 811259 and also tried reinstalling the ethernet drivers after removing and rebooting but Windows XP reinstalls them automatically. Still the same issue. Do you guys know about System Restore ? If I was to restore the system to an earlier point will it work ? What about the applications and downloaded files or saved documents which were added to the file system after the restore point ? Do they still remain or do they get removed ?
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Expert Comment

ID: 19679755
have you yet tried running WinsockFix?

if yes already, then can you explain that how this problem started exactly?
means, any virus/malware infection? any hardware or software change?
LVL 31

Expert Comment

ID: 19679781
System Restore is extremely effective in many cases, but there are always risks.  Your downloaded files and saved documents should be untouched, it is just the new or updated applications that will be affected.   It is however, always best to do a backup of your data first.

If that doesn't work and you have a proper Windows XP hologrammed disk, or manufacturer's equivalent (not a system restore disk which will erase everything), I would put this in and shut the pc down.  Boot off this disk and get it to refresh your system files.  This is safe to do, but again I would urge you to take a backup of important data held on the hard drive.

Author Comment

ID: 19679902
Thanks to everyone the issue is resolved. Unfortunately the Winsock Fix would not correct the issue. It only resets the Winsock registry entries. Did not want to try the System Restore because the laptop is not mine. But the problem was fixed by replacing the TCPIP.SYS file with the orginal one. The current one had been modified no doubt by NIS.

Thanks again

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