Microsoft, XP, SP2, Adobe Acrobat Reader, hang, blue screen
Posted on 2007-08-12
When I open a pdf document (explorer click) or run acrord32.exe, the process running acrobat hangs. When I termilnate the non-responsive process, I get a momentary blue screen of death, followed by a reboot.
If I run in safe mode, I can view pdf's just fine.
I have tried (not necessarily in this order):
-going to a restore point days before the problem appeared
-di9sconnecting the network and turning off the virus checker (zone alarm)
-removing the NVIDEO GeForce Go5200 driver - problem continued
- sfc /scannow - it asks me for an SP2 CD, and I don't have one and microsoft web site won't give me one (it won't download to firefox, and IE gets told I already have SP2)
- removing all Adobe Acrobat software (left Premier and photoshop SE), then re-installing just the latest reader. Same problem.
- run a file system check on my only partition (C:) from safe mode. As a result of that, now when the system starts it says it can't access the volume, then boots up just fine, but PDF problem still exists.
Additional note: on the reboot after the blue screen, it asks permission for me to send a report, which i do. However, I subsequently get a web page served to me that says the report was corrupted.
....I get the feeling that sfc /scannow might solve some of this if I could get it to work.
...Obviously, I really don't want to do a full reinstall. My warranty has lapsed (so if I couldn't get it reinstalled on this laptop, I would be screwed big time), and I have an enormous amount of software on here.
Here is the event output from the file system scanner and a couple events before it started, in case it is of any interest.
8/12/2007 6:02:47 AM Winlogon Information None 1001 N/A LAPTOP-JRM Checking file system on C:
The type of the file system is NTFS.
Volume label is MAIN XP.
Cleaning up minor inconsistencies on the drive.
Cleaning up 15 unused index entries from index $SII of file 0x9.
Cleaning up 15 unused index entries from index $SDH of file 0x9.
Cleaning up 15 unused security descriptors.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
75208297 KB total disk space.
57748464 KB in 444877 files.
260936 KB in 40133 indexes.
0 KB in bad sectors.
568485 KB in use by the system.
65536 KB occupied by the log file.
16630412 KB available on disk.
4096 bytes in each allocation unit.
18802074 total allocation units on disk.
4157603 allocation units available on disk.
10 9d 07 00 9d 66 07 00 72 69 0b 00 00 00 00 00 .....f..ri......
4f e9 06 00 01 00 00 00 fe 03 00 00 00 00 00 00 O...............
f0 f7 9c 6a 00 00 00 00 30 75 15 3d 05 00 00 00 ...j....0u.=....
60 5a 6a 6e 00 00 00 00 90 a3 ea e2 35 00 00 00 `Zjn........5...
90 60 86 d7 01 00 00 00 80 18 90 e0 3d 00 00 00 .`..........=...
99 9e 36 00 00 00 00 00 a8 38 07 00 cd c9 06 00 ..6......8......
00 00 00 00 00 c0 af c4 0d 00 00 00 c5 9c 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
8/11/2007 10:33:41 PM Userenv Warning None 1517 NT AUTHORITY\SYSTEM LAPTOP-JRM Windows saved user LAPTOP-JRM\Administrator registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.
This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.
8/11/2007 10:33:41 PM Userenv Warning None 1524 LAPTOP-JRM\Administrator LAPTOP-JRM Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use.