Pcanywhere Remote Support for my Customers
Posted on 2007-08-12
I have a customer who receives support from a vendor via PcAnywhere. When the customer needs support, they run a version of PcAnywhere that the vendor supplied them, and they enter an IP address the vendor supplied them (the vendor's static IP address I would assume). The VENDOR is then able to get access to the CUSTOMER's machine for remote support, even though the CUSTOMER was entering in the VENDOR's IP address.
I purchased PcAnywhere 12.1, and use DNStoGO to provide me with a "static" IP number (we have a cable connection). I have ports 5631 and 5632 in our router pointing to my computer's static IP address.
However, I need help with the logistics on my side and the customer's side of getting the connection working. I don't know what they have to run (Host or Remote), and what I have to run (Host or Remote) so that when THEY enter in MY DNStoGO IP address, I can get access to THEIR PC (sort of a reverse control situation - they call me but I have control of them).
Sorry if this is a long winded question but I didn't want to have to go around in circles explaining exactly what I want to accomplish. Help here would be greatly appreciated, as I have many customers who could benefit from this kind of "help desk" support.