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Recovering Exchange 2003 - Next Steps After ISINTEG

In the process of recovering 2003 exchange database. Running isinteg now.  Have pst files ready. Not sure what my next step is.
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MariaJoyal
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MariaJoyal
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1 Solution
 
redseatechnologiesCommented:
So, with that out of the way, why are you recovering the database?
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MariaJoyalAuthor Commented:
Long story. Starts with power outage, goes to two power/surge protectors getting zapped. Last time the email server went down and came back up, the db was corrupt.
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MariaJoyalAuthor Commented:
The integ check looks good for first pass. No errors, a couple of warnings and some fixes.
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redseatechnologiesCommented:
So is there an actual problem?  What is happening?  I don't know what kind of help you are expecting if you don't give us all the information.

As you seem to be a bit stressed (I assume that is logical) I will make it simpler.  How important is this?  Worth $300?  If so, call Microsoft now and open up a case - they will hold your hand through to the end.

If not, then relax, take the time to tell us what is going on, and we will work from there.

-red
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MariaJoyalAuthor Commented:
My concern is that there could still be problems in the various folders somewhere and we wouldn't really know. The PST files should be good. What is the best process once the integrity check is finished? Can I just "restore" the pst file? Import them back via Outlook or  through Exmerge?
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MariaJoyalAuthor Commented:
2 hour wait at Microsoft.  I do have an open call, which is how I got this far.  Been at this since yesterday, so yes, a bit stressed.
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redseatechnologiesCommented:
Seriously, I need more information.  What are you doing?

Why are we talking about PST files in an Exchange environment - how did you get those PST files, is that where you store mail?  Did you export them as a safety measure?

Why are you running ISINTEG if there is no problem?  Have you tried to just mount the stores?
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MariaJoyalAuthor Commented:
Ok. I'll start from the beginning. On the last boot of exchange, I could not mount the stores and had the message that my db was corrupt. Tried working with my backup from the night before, but for whatever reason, the log files did not restore with the db.  So, this morning we (MS & I) started the process of a hard repair.  From all accounts, this hard repair can still result in damaged files (messages, contacts, etc.). So, I did the pst files for the purpose of making sure I was not going to miss any information (perhaps it was really for safety - it was difficult to hear and always understand the individual I was working with at MS). Being a legal firm, I am extra sensitive to the possibility of information being corrupt.  Now, I may have misunderstood, but I was under the impression that the PST files would come in handy to ensure that I do not have any missing information once I finished the hard repair and did the integrity check.
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redseatechnologiesCommented:
OK, now I get you.

PST file backup is a good idea - but I wanted to make sure that you did it for that reason.

You are correct that all these repair sequences can cause data loss, so the PST files would be your backup there.

If you are having trouble understanding the support technician, ask to be transferred to another one - you are also well within your right to ask to be transferred to a local technician.  Just don't write them all off because of an accent, I know support folk who can barely string together a sentence in English who are absolute wizards, and support folk who speak the finest English you have heard who are quite useless.

Anyway, you want the next step now?  Have you successfully completed isinteg?  I would be trying to start the stores.
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MariaJoyalAuthor Commented:
Yes, isinteg is finished. The folder test had 390 fixes and the reference count verification had 3 warnings and a couple of fixes the first go around.  The second was clean for all.  I was able to mount the store!
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redseatechnologiesCommented:
Congratulations.

OK, so your store is mounted.  Can you access it?  OWA/Outlook?

Send/receive?  Internally/externall?

Can you stop the information store service successfully?  Can you restart the information store service successfully?

Do you want to try and restart the server?  or am I pushing the friendship here? :)
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MariaJoyalAuthor Commented:
Yes, I can access everything, it appears.  I could stop and start the services and reboot with success. I'm having trouble connecting with my blackberry server. That may be a tomorrow issue.

If it were you, would you bother with the PSTs, or just be comfortable knowing they are there for backup?
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redseatechnologiesCommented:
Well, if it were me I would like to hope that my backups would have worked.  That said, I am always happier if I have a set of PST files _in addition_ to everything else.

Keep the PSTs, drop them onto DVD if you are short on space - keep them just incase someone notices something is missing.

-red
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MariaJoyalAuthor Commented:
Thanks for your input.  Very appreciated.  I'm going to do a handful of the VIP's files and then call it a night.  
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MariaJoyalAuthor Commented:
I would like to award the points to red.  I am not sure that any of his input was really an answer as much as a very appreciated conversation and clarification.  I did not want to choose an accepted answer and mislead anyone.
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MariaJoyalAuthor Commented:
Please see my last comment.  I feel that the points should be awarded for effort, not so much for solution
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kieran_bCommented:
As "red" is now an unused account, that is not necessary.  Your appreciation is reward enough.

Kieran
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kieran_bCommented:
I think I was a calm voice more than anything else NM, PAQ: Refund it

I do this for the appreciation more than the points, and I got that in this Q :)

Thanks Maria, and Netminder
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Vee_ModCommented:
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
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