Symantec does not update definitions on one computer
Posted on 2007-08-12
OK, if you get this you can go to work for Symantec. OK, so I will probably not get any comments based on that. But, Symantec support has worked on this for two hours over the phone with no help.
Basically, I am running SBS 2003 Standard R2 with seven XP Pro clients. Symantec Corporate 10.1 is on the server and downloads and updates all of the PCs. ALL of the PCs run as set up every night at 2 AM, And, six of the PCs update their definitions. However, one of the workstations (mine -- which does have way more programs on it and hence always has more possibilities of issues) doesn't work.
Symantec support has blamed this on corrupt definitions and has gone through a number of steps to get rid of them. They have been able to update the definitions by downloading the daily updates, but even that is difficult. If you asks me to go through the steps, I will try, but they are fairly hard to remember.
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5 and make sure there are no definition files there and just a log file.
C:\Program Files\Common Files\Symantec Shared\VirusDefs
Any help would be appreciated. I am thinking of uninstalled and running AVG. By the way, I have uninstalled and reinstalled and uninstalled the computer from the server and re-added it.