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Shutdown and blackberry server

jrbarrett23
jrbarrett23 asked
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Last Modified: 2012-05-05
Hello Experts!  Here's my dilema.  I am currently consulting for a company and came accross a complaint today.  Some clients complain of a server going down.  I have checked the Event Viwer and the HP System Management Hompage for the server (obvioulsy HP) and have found no evidence of this server going down.  Is there some where else (ie: a shutdown log) I should be looking?

Part 2:  This is a blackberry server.  As many clients suggest a server crash this is the item I found in the event viwer.  Can anyone explain why this is happening and any possible solution?  Exact Error:   The BlackBerry Mobile Data Service service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 0 milliseconds: No action.  (Service Control Manager)

Thanks a million!
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If the server went down and back up you will see 6008 and 6009 events in the event viewer. these are the first events posted after a system starts up. How do they know the server is rebooting? The server could be going offline.

Commented:
JRBarrett23,
I have managed a Blackberry server for a couple of years now. The first thing to check if there are problems is the Windows Automatic Updates cannot be running. there are several Windows updates that kill the functionallity of the Blackberry Enterprise Server (BES). you also will need to make sure that the BES software is up-to-date with patches. On the BES you will want to openup the Blackberry manager and check the properties and ensure that the SRP status says connected. if not you may have a problem with your SRP Key being disabled and the only way to fix this is to call Reasearch in Motion (RIM). they are very good at helping if your service contract is current otherwise you can call the Phone vendor and get help from them Nextel(Sprint) has always ben very helpful.
Thank you
Jeff
Make sure that your MDS service is not trying to start a database has been renamed or does not exist.
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Top Expert 2007

Commented:
In addition, set the services to restart automatically if needed.

I would also check the blackberry.com site for similar issues, and contact RIM if needed for support.

 
I hope this helps !
I dont think a blackberry service make the server reboot, especially with HP, I would suggest calling HP support to check hardware first.
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