troubleshooting Question

Can't login to FTP Website

Avatar of Marcia Lafraugh
Marcia LafraughFlag for United States of America asked on
Web DevelopmentWindows NetworkingNetworking Protocols
6 Comments1 Solution1420 ViewsLast Modified:
I received a call from a customer that she is unable to login to an ftp website with her Windows 2000 computer since it's IP address was changed.  When she tries to access the ftp site by typing in the ftp://IPAddress in Internet Explorer (6.0 SP1), she is automatically redirected to a foldername@IPAddress  and an error message appears:

FTP Folder Error
Windows cannot access this folder. Make sure you typed the file name correctly and that you have permission to access the folder.  Details:  The server name or address could not be resolved.

Before the IP address changed, she configured Windows to save the password & login automatically.

When I log on her computer, "The Log On As" screen appears ilike it's supposed to.  I've tried the following:
1. Cleared the IE History
2. Cleared IE Cookies & Temporary Files
3. Run ipconfig /flushdns
4. Cleared saved IE Passwords

So it sure seems profile specific.  Any other ideas?  Any help would be appreciated. Thank you!
Marcia Lafraugh

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