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Can't login to FTP Website

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Last Modified: 2013-12-19
I received a call from a customer that she is unable to login to an ftp website with her Windows 2000 computer since it's IP address was changed.  When she tries to access the ftp site by typing in the ftp://IPAddress in Internet Explorer (6.0 SP1), she is automatically redirected to a foldername@IPAddress  and an error message appears:

FTP Folder Error
Windows cannot access this folder. Make sure you typed the file name correctly and that you have permission to access the folder.  Details:  The server name or address could not be resolved.

Before the IP address changed, she configured Windows to save the password & login automatically.

When I log on her computer, "The Log On As" screen appears ilike it's supposed to.  I've tried the following:
1. Cleared the IE History
2. Cleared IE Cookies & Temporary Files
3. Run ipconfig /flushdns
4. Cleared saved IE Passwords

So it sure seems profile specific.  Any other ideas?  Any help would be appreciated. Thank you!
Comment
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Is there anything configured that restricts access to a given IP?

Author

Commented:
No. I don't know of any since I'm able to access the site Login window on the same laptop with the same network connection.
Okay..

If you use the customers credentials to login through DOS, does this automatically redirect??

Dave

Commented:
try to open the command prompt and type
1-ftp
2-open ipaddress
and see what will happen , if it works fine so you have to change the use passive ftp option from the advanced settings from the internet explorer properties

Author

Commented:
I was able to login through the command prompt.  Then I turned on Passive FTP Option, but the same problem occured.
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