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Microphone won't work

Vast41
Vast41 asked
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Last Modified: 2013-11-09
I am giving all my points away for this one folks I hope you experts can help, this won't be easy...I am trying to get my microphone to work so I can record a voice message it just won't work tried testing it with sound recorder and other applications but it still won't work. I am using the troublesome Boston Acoustic Digital BA 735 speakers which will only play any sound  only if you go to the Advanced Playback controls and check (Digital Output only) I have done numerous troubleshooting steps including uninstalling and reinstalling the sound card (Sound Blaster Audigy) and drivers, physically removing card and placing it back, changing mics. The
mics work on my other machines. There are updated drivers but when I try to install them (SBAX_WBUP2_LB_2_09_0016) I get an error message ("Set up is unable to detect a supported
product on your system. Please ensure that your product is properly installed before running this setup program") All of my settings should be correct volume is not muted nor is Microphone in playback controls, I am very frustrated, I think this will be a challenged to whomever tries and tackles this.

My specs are...
 
Operating Sysytem: Windows XP Professional Service Pack 2 (build 2600)

Processor: 3.20 gigahertz Intel Celeron
16 kilobyte primary memory cache
256 kilobyte secondary memory cache

MotherBoard: Board: MICRO-STAR INTERNATIONAL CO., LTD MS-7104 20A
Bus Clock: 133 megahertz

BIOS: Phoenix Technologies, LTD 6.00 PG 01/25/2006

Multimedia: Sound Blaster Audigy Model # SBO570

RAM: 1024 MB
Slot 'A0' has 512 MB
Slot 'A1' has 512 MB

Drives: c: (NTFS on drive 0) 80.02 GB 53.17 GB free
d: (FAT32 on drive 1) 60.01 GB 45.21 GB free
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"... There are updated drivers but when I try to install them (SBAX_WBUP2_LB_2_09_0016) I get an error message ("Set up is unable to detect a supported product on your system..."

First things first - what does Device Manager say?  Any "!" or "?" against devices? Click on "view" tab, and then "show hidden devices" -

Check in System Information (start - programs - accessories - system tools - system information) click on "components" and then "Sound Device". What is listed there?  While your in System Info, try clicking on "problem devices" and see if there are any driver issues...

Author

Commented:
Photo the only ! in the device manager is on my floppy drive i am aware of problems with that, but thats the only ! or ? in the device manager. As far as problem devices in system information again it lists my floppy.

In the system information window under components" and then "Sound Device" this is whats listed...>
Name:      Sound Blaster Audigy
Manufacturer:      Creative Technology Ltd.
Status:      OK
PNP Device ID:      PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00\3&13C0B0C5&0&30
I/O Port:      0x0000FC00-0x0000FC1F
IRQ Channel:      IRQ 17
Driver:      c:\windows\system32\drivers\p17.sys (5.12.01.512, 1.32 MB (1,389,056 bytes), 7/7/2005 4:14 AM)
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Commented:
did you test the sound card on another pc?

Author

Commented:
no sir, sound card seems to be fine plays sound and music with clarity, with the exception of the microphone, the microphone does not project any sound at all.
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Commented:
did you test the card and micro on another system ? if not, do it, to be sure that the card is ok.

Author

Commented:
Nobus i no longer have another machine i only have one, is there some other way to test it?
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Commented:
test it on a friends pc then !

Author

Commented:
Ok this will take a couple of days please hang in there, thanks

Author

Commented:
When removing friends card do we just take it out or do we have to uninstall drivers first?
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Commented:
best is to uninstall drivers, unless it is the same card

Author

Commented:
Will do thanks

Author

Commented:
Ok Nobus or anyone else willing to help, I tried the card on a friends machine it only worked when the microphone was plugged into the speaker input on the Sound Blaster Audigy and the speakers were plugged into his onboard sound. When I tried that combination with my machine it did not work. However when I plugged the microphone into the speaker input of the Sound Blaster Audigy Card on my machine it worked without sound (obviously) cause the speakers are not plugged in...I know it worked cause I used Sound Recorder to make a recording, I just could not hear my voice. I think it's the Boston Acoustic Digital BA 735 speakers that's the culprit I don't know.
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Commented:
>>   it only worked when the microphone was plugged into the speaker input    <<  very strange, i do not know a speaker INPUT, only an output - so what do you mean ?
 it should NOT work there, it should work on the RED mike input
i think you simply have a bad card, or maybe i do not have all the info needed - list the color code of the jacks (they should match on your mike and the card) and what is connected to them

Author

Commented:
I am sorry I mean "Jacks" when I say "input" sorry for the bad terminology. Ok here is the jack set-up...
Line In/Mic In/Digital I/O jack (DIGITAL_IO)...Color Blue...Connects to analog devices like music synthesizers and other line-level sources. Connects to an external microphone for voice input. Connects to the Digital I/O Module (available separately). THIS IS WHERE MY SPEAKERS CONNECT TO.
=================================
Line Out 1 jack (_1)...Color Green...Connects to Front Left and Front Right inputs on powered analog speakers or an external amplifier for audio output.
==================================
Line Out 2 jack (_2)...Color Black...Connects to Rear Left, Rear Right and Side Right (only on 7.1 speaker systems) inputs on powered analog speakers or an external amplifier for audio output.
=================================
Line Out 3 jack (_3)...Color Orange...Connects to Front Center, Subwoofer and Side Left (only on 7.1 speaker systems) or Rear Center (only on 6.1 speaker systems) inputs on powered analog speakers, or an external amplifier for audio output.


=================================
My Microphone input is colored a pinkish redish type, don't know what color it is, and my speaker input is Green. Maybe i pay Creative for phone support i am lost.
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Commented:
so this is your card ?  

http://www.soundblaster.com/products/product.asp?category=1&subcategory=205&product=14257

ok - this one of the first having a different color scheme - mike is on the Blue input , as you posted, but since that does not work, i still think you have a bad card - any warranty left ?

Author

Commented:
Yes that is my card, and the warranty has expired. However if you refer to my post
(08.19.2007 at 06:31AM EDT) there are four jacks three of them Line out. The only Line in is for my speakers, now if I am correct the Microphone needs to connect to a Line in, so therefore I must take the speaker plug out of Line In/Mic In/Digital I/O jack (DIGITAL_IO) and plug the Microphone in. When I do that the Microphone will record but I obviously hear no sound being that the speakers are unplugged. I am assuming this all means that the card is not bad and working as designed someone please tell me if I am right?
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Commented:
ok- now i understand your problem (i think)
do you have digital I/O speakers? if not , you can connect them to the line out jack
>>  Line Out 1 jack (_1)...Color Green...Connects to Front Left and Front Right inputs on powered analog speakers or an external amplifier for audio output   <<
in fact, you can test it with a nother pair of (analog) speakers that way
and for your problem - IF you have digital I/O speakers - is there no mike input on your digital speaker system ??  should be, since you have to use that jack for both;    otherwise, i would contact soundblaster with this problem

Author

Commented:
These are my speakers you click the Boston Acoustic site link on this page also http://www2.shopping.com/xPF-Boston-Acoustics-BA735 there is no microphone input on these speakers.

I tried connecting speakers to Line Out 1 jack (_1) and microphone to Line In/Mic In/Digital I/O jack (DIGITAL_IO) they do not work.

What does this mean > (Supports SPDIF Out1 for Stereo Digital Speaker/ connection with Creative Digital I/O Module (sold separately)

This is part of the Technical Specifications for my Sound Card. Creative won't speak to me unless I pay.
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Commented:
it means you need to buy the module for connecting it in digital I/O

Author

Commented:
So is this what i needed all along?
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Commented:
may be this can help :  http://www.neoseeker.com/Hardware/Products/ba735/
you can even modify it for analog

Author

Commented:
I tried testing it with a pair of analog speakers puting them in Line Out 1 jack (_1) and puting microphone in Line In/Mic In/Digital I/O jack (DIGITAL_IO)  the speakers work fine the microphone works fine i can hear sound coming from microphone. Now what does this mean?
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Author

Commented:
I need to find out more about SPDIF Out1 for Stereo Digital Speaker/ connection with Creative Digital I/O Module

Author

Commented:
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Commented:
also, on the previous link, they state that this speaker set is sold exclusively with e-machines, so you should talk to them, not to Creative
you r last link ?? contains 4 products but i dunno what you mean . . going to eat now . .back in 1/2 hour or so

Author

Commented:
Sorry wrong link check this one out http://www.creative.com/products/product.asp?category=13&subcategory=55&product=1780
 The speakers were for a Gateway machine i had years ago, that machine is long gone.

Author

Commented:
Nobus i don't think that module will help me, read this post from the Creative Forums http://forums.creative.com/creativelabs/board/messageboard.id=soundblaster&message.id=4984&query.id=570827#M4984

Author

Commented:
The forum link is a bad link basically someone posted this comment  Jeremy
Expert
Posts: 3951
Registered: 10-10-2004
Reply 2 of 2
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 Myob,
 
The microphone and digital output are shared and there is no way to reroute this. You will not be able to use them both at the same time.
 
Jeremy

Forum Expert
 
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Commented:
at least - that is clear. if you want to use them both, rework your speakers for analog, or contact e-machines

Author

Commented:
I just want to confirm this as far as Line In/Mic In/Digital I/O jack (DIGITAL_IO) sharing i will check with creative then Accept as Solution.
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Commented:
i think you need to check with e- machines, not creative

Author

Commented:
When you check with e-machines i assume you are talking about Gateway? There machine was configured to work with the Boston Acoustic Digital BA 735 speakers i think the digital speakers are the problem cause they have to share a jack with my mic Line In/Mic In/Digital I/O jack (DIGITAL_IO)...Color Blue...so either Boston Acoustic or Creative should be contacted, if i don't get the answer from them i will contact Gateway, i don't know who or what e-machines are.

Author

Commented:
Ok Nobus i finally gave in after two weeks of this, going back and forth with you (you were a great help), Reading through Creatives forums and Knowledge Base solutions, i just called and payed them to answer my question about sharing the Line In/Mic In/Digital I/O jack (DIGITAL_IO) and the guy confirmed it for $12.99 USD. For $12.99 USD i get a half hour support. This is the last time i will ever purchase a Creative Prouduct. Five minutes after calling them i wanted to call back to ask about the Digital I/O Module (sold separately) and the guy wanted to charge me yet an additional $12.99 USD, go figure.
Thanks Nobus i am accepting your answer in post  08.20.2007 at 06:10AM EDT as the solution.
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Commented:
that can count for support !! i agree with you on it. and sorry about the e-machine confusion - yes i meant gateway; it was something from another Q slipping in . .

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