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Blank message body in Outlook when receiving messages from Exchange Server 2003 users.

navarac
navarac asked
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Last Modified: 2009-03-14
We have recently upgraded to Exchange Server 2003 from 5.5.  I now have a couple of users that receive complaints from people they are sending to that the messages are blank.  A couple of interesting tidbits:
- The messages in the user's outbox are complete - i.e. they are not blank
- If the recipient looks at the message in Outlook the messages are blank but if they use a web client the full text of the message is there.
- I should also mention that this never happens to internal recipients - only those outside the company.
- I tried setting one of the user's Outlook clients to only send in plain text - didn't make a difference.

The fact that it only happens to a couple of users and not to all of their messages makes this one hard to figure out.
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Top Expert 2008
Commented:
This one is on us!
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Top Expert 2008

Commented:
navarac,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1

Author

Commented:
Sorry for the delay... I was going to ask for some clarification.  Do you think deleting the Outlook profile on the workstation is enough or should I delete the user's mailbox from Exhange and the Outlook profile and start from scratch with that user?

Thanks again.
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Top Expert 2008

Commented:
I am not sure deleting the Outlook profile is enough. So if it is not any extra work, create a new Exchange profile.
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