troubleshooting Question

Outlook uses AD container text instead of correct e-mail addresses

Avatar of Jewell_IT
Jewell_IT asked on
3 Comments1 Solution206 ViewsLast Modified:
I am currently moving e-mail users from an Exchange mail server on one domain (External trust) to a different Exchange server on another domain.  Sometimes (especially when there are serveral recepients) their Outlook client grabs the AD container text instead of the correct e-mail address as shown from the Exchange message tracker below:


In Outlook the addresses would show as follows:

John Scanlon; Mary Buffington; Jerry Smith

But clicking on Jerry Smith in Outlook would reveal the AD container text as shown from the Exchange message tracker.

I've tried rebuilding/redownloading the address books, but this continues to happen randomly.

Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 3 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros