troubleshooting Question

Outlook uses AD container text instead of correct e-mail addresses

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Jewell_IT asked on
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I am currently moving e-mail users from an Exchange mail server on one domain (External trust) to a different Exchange server on another domain.  Sometimes (especially when there are serveral recepients) their Outlook client grabs the AD container text instead of the correct e-mail address as shown from the Exchange message tracker below:

John Scanlon; Mary Buffington; /O=X SOFTWARE/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=JERRYSMITH

In Outlook the addresses would show as follows:

John Scanlon; Mary Buffington; Jerry Smith

But clicking on Jerry Smith in Outlook would reveal the AD container text as shown from the Exchange message tracker.


I've tried rebuilding/redownloading the address books, but this continues to happen randomly.

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