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Outlook will not connect, what should I do?

Jscott82305
Jscott82305 asked
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Last Modified: 2013-11-05
When I hit the send receive button Outlook starts to try to connect, but it doesn't.  I'm not quite sure how to configure this, can anyone help?
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Author

Commented:
He's using a laptop, but not trying to use web access.  We are trying to open Outlook 2003 normally and he is outside of the domain.
Top Expert 2007

Commented:
The laptop is not connected to the network? How is the account setup -- Exchange, POP3...? Some more info on what you have set up.

Author

Commented:
He is connected through exchange

Author

Commented:
No he is wireless right now in a car and the only way he can access his account is through the web
Top Expert 2007

Commented:
Unless you have him setup to VPN to the network, OR you have Outlook set to use RPC over HTTP -- the only way he can retrieve mail is via OWA.

Author

Commented:
I was trying to set him up using rpc over http, but I am new to this and I do not know how to do it.  When I look in add/remove Windows Components under networking the rpc over http is not there.  He had a problem with his previous laptop and I believe he was using rpc over http, but we shipped him out a new one and it's not configured...
Top Expert 2007
Commented:
This one is on us!
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Author

Commented:
I was reading that before, the only problem I am having is when it gets to the Exchange Proxy Settings.. I'm so confused on this part..
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