MICRONET2004
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Bounce back message for appointment invitation
We have a strange problem.
Setup: SBS 2003, Users on Windows XP with Office 2003.
Old users scenario: When the users leave, we delete the user and assign their email address as SMTP alias to the new user who takes over.
We have a secretary who manages calenders of two solicitors.
After we setup the latest new user account for the new secretary, when she send an calender invitation from her Outlook to either/both of the agents, she receives bounce back messgaes saying Your message couldn't be delivered to the following recepients. And the recepients listed are 3 old users who has left the company. Currently they are SMTP aliases to the new user who is sending the invitations.
Now I have checked for forwarding, there is no forwarding setup the exchange server end and also there are no rules in Outlook which is forwarding.
There is one thing I found. One of the solicitor's Outlook had Delegation setup to one old user and one new user. I removed this and this fixed the problem for that solicitory. So now, if the secretary sends invitation to one of the solicitor, she doesn't receive any bounce back messages.
But the second solicitor is a problem as he doesn't have any delegations setup at all and for any invitation to him sends back bounced messages.
This is not for just secretary, it happes if any user sends invitation.
I am quite surprised that this is happening. I do not suspect it to be corrupt install of Outlook as this has happened to the other solicitior as well although now fixed.
If someone can help, that will be great.
Dhaval
Setup: SBS 2003, Users on Windows XP with Office 2003.
Old users scenario: When the users leave, we delete the user and assign their email address as SMTP alias to the new user who takes over.
We have a secretary who manages calenders of two solicitors.
After we setup the latest new user account for the new secretary, when she send an calender invitation from her Outlook to either/both of the agents, she receives bounce back messgaes saying Your message couldn't be delivered to the following recepients. And the recepients listed are 3 old users who has left the company. Currently they are SMTP aliases to the new user who is sending the invitations.
Now I have checked for forwarding, there is no forwarding setup the exchange server end and also there are no rules in Outlook which is forwarding.
There is one thing I found. One of the solicitor's Outlook had Delegation setup to one old user and one new user. I removed this and this fixed the problem for that solicitory. So now, if the secretary sends invitation to one of the solicitor, she doesn't receive any bounce back messages.
But the second solicitor is a problem as he doesn't have any delegations setup at all and for any invitation to him sends back bounced messages.
This is not for just secretary, it happes if any user sends invitation.
I am quite surprised that this is happening. I do not suspect it to be corrupt install of Outlook as this has happened to the other solicitior as well although now fixed.
If someone can help, that will be great.
Dhaval
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ATIG
I have also had to use mdvuee32 (replaced with new tool) to open a message a remove a stuck rule
It could still be a stuck delegate.
The delegate system is notorious for getting stuck with orphaned entries.
What I usually suggest is that you remove any delegates in the account. Then add someone new - who hasn't been added to the delegate list before. Leave it for about half and hour and then remove the delegate again. That forces the delegate system to completely update.
Simon.
The delegate system is notorious for getting stuck with orphaned entries.
What I usually suggest is that you remove any delegates in the account. Then add someone new - who hasn't been added to the delegate list before. Leave it for about half and hour and then remove the delegate again. That forces the delegate system to completely update.
Simon.
ASKER
Hi Rakesh
I think your solution has worked but I will have to wait.
Your solution cleared out the old rules and that included one working rule which is required.
I will put it back on again and see if it still works after that.
All the suggestions regarding delegations are correct as well but I had figured that out before I asked question here.
Dhaval
I think your solution has worked but I will have to wait.
Your solution cleared out the old rules and that included one working rule which is required.
I will put it back on again and see if it still works after that.
All the suggestions regarding delegations are correct as well but I had figured that out before I asked question here.
Dhaval
Thanks for the update
Any updates Dhaval?
ASKER
Hi Rakesh,
Yes, it seems to be fine.
Thanks for your help.
Gr8.
Dhaval
Yes, it seems to be fine.
Thanks for your help.
Gr8.
Dhaval